The position develops standardized materials and delivers live, online, and remote training in Spanish, French and English.
Responsibilities include identifying customer needs, supporting implementations, analyzing usage and feedback, and tracking training objectives and key results.
Candidates need a bachelor’s degree, 2 to 4 years of relevant experience, strong communication and analytical skills, SaaS or enterprise software familiarity, and willingness to travel up to 50 percent.
Description
You will work within our product implementation and adoption teams to deliver high-quality customer training to end users of Zenoti systems in Spanish, French and English.
Develop standardized instructional materials and training curriculum with clear learning objectives and outcomes.
Work with customers to identify training needs; develop and deliver customer training plans (schedules, content, feedback mechanisms, etc)
Deliver product trainings via different channels (Live, Online, remote) and mediums.
Support the implementation phase remotely or at customer locations as needed.
Be a product knowledge expert, and remain up to date with product knowledge, business flow, sales process and market dynamics.
Analyzing usage metrics, data from support tickets, and customer feedback to improve training delivery and support Zenoti training goals.
Assist in develop training program strategy, including defining and tracking objectives and key results
Responsible for ensuring maximum product adoption through effective training delivery and achieving exceptional client satisfaction.
What skills do I need?
Excellent written and verbal communication skills in Spanish, French and English
Excellent customer service, skills plus ability to interface with global customers.
Experience working with remote teams.
Strong logical, analytical, critical thinking and problem-solving skills
Ability to understand, articulate and manage customer expectations.
Ability to work in a fast-paced start-up environment.
Experience working with SaaS applications or Enterprise software solutions.
Experience developing and conducting end-user training and training materials for SaaS or Enterprise-level applications.
Background in instructional design or adult learning theory a plus
Experience using Camtasia Studio, Articulate, Adobe Captivate, other e-learning and learning management systems, a plus.
Requirements
Bachelor's Degree in Computer Engineering, Computer Science, Information Systems, Learning & Development, Education, or similar degree.
2-4 years of experience in customer-facing, teaching, training, or instructional design role
Fluency in European and SEA languages is a plus.
Ability to travel up to 50%
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
