This role is ideal for a collaborative operations professional who enjoys solving complex staffing challenges, analyzing workforce trends and building strong relationships across the organization. You'll have the opportunity to shape resource planning, improve operational processes and help teams succeed.
About the Role
Resource Planning & Workforce Management: Partner with practice leadership and project teams to coordinate staffing across client programs, aligning talent, skills and capacity with business needs.
Capacity Planning & Business Operations: Work closely with Finance and agency leadership to monitor the new business pipeline, forecast resource needs and support long-term workforce planning.
Staffing Strategy & Talent Alignment: Identify staffing opportunities and potential resource gaps while recommending solutions that balance business priorities, employee development and utilization.
Reporting & Operational Insights: Monitor utilization, staffing trends and workforce metrics, providing insights and recommendations that support operational and business decisions.
Cross-Functional Collaboration: Partner with Finance, Human Resources, Resource Management and practice leaders to support staffing decisions, workload planning and organizational effectiveness.
Process Improvement & Operational Excellence: Help evolve resource management processes, systems and tools that improve efficiency, visibility and collaboration across the agency.
Employee Experience & Team Development: Build strong relationships across the Corporate Affairs practice, helping leaders understand team capabilities, identify development opportunities and support thoughtful workload management.
About You
5+ years of experience in resource management, operations, workforce planning or a related field, preferably within an agency or professional services environment.
Experience coordinating staffing, resource planning or workforce management across multiple teams or client engagements.
Strong understanding of agency operations, utilization and workforce planning principles.
Experience analyzing staffing data and operational metrics to identify trends and recommend solutions.
Strong organizational and project management skills with experience balancing multiple priorities and changing business needs.
Excellent communication and relationship-building skills with the ability to collaborate across teams and levels of the organization.
Strong problem-solving skills with the ability to navigate complex staffing and operational challenges.
Experience handling confidential information with professionalism and discretion.
Proficiency with Microsoft Office applications, particularly Excel and PowerPoint.
Familiarity with resource management or project management platforms such as Smartsheet, PSA, Workamajig, 10,000ft or similar systems.
Collaborative mindset with a passion for improving processes, supporting teams and creating positive employee experiences.
Preferred Qualifications
Experience supporting communications, marketing, advertising or other agency environments.
Experience partnering with Finance or Human Resources on workforce planning initiatives.
Experience helping implement operational process improvements or resource management systems.
#LI-DR1 #LI-Hybrid
Pay Range: $80,000 - $100,000 USD/yr.
This is a national salary range and an employee's pay position within the range will be based on several factors including, but not limited to: geographic location, relevant qualifications, related experience, specialist expertise and seniority. The range listed is just one component of DJEH's total compensation package for employees. Other rewards may include health and welfare benefits, generous paid time off programs and bonus opportunities.
About Our Benefits
Healthy, happy employees make Zeno better, so we have programs that support physical, mental and financial wellness. Our culture and benefits are designed to promote flexibility, celebrate diversity and support work/life balance. We offer a variety of medical, dental and vision insurance with prescription plans, as well as short and long-term disability. Our Be Kind to Your Mind program focuses on mental health, providing a paid subscription to Headspace and access to mental health providers and other services through a best-in-class employee assistance program. Employees are encouraged to bring their authentic self to Zeno and participate in our employee resource groups which build communities for sharing and support. And while we love our work, we believe in the restorative power of time off with generous vacation, paid holidays and self-care time. Employees are supported in their pursuit of financial wellness with a 401(k) plan, pretax flexible spending accounts, tuition assistance, life insurance and free access to a certified financial coach. And our unique ZenoFit program provides a monthly allowance to fund activities in your personal life that bring you joy and keep you healthy. These and other benefits are available to non-temporary employees in the US.
Zeno Group, Inc. provides equal employment opportunities to applicants and employees. Employment decisions are made on the basis of job-related criteria without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, age, genetic information, national origin, disability, military, or veteran status, or any other classification protected by applicable law. We invite all applicants to voluntarily self-identify their race, ethnicity, and gender. Submission of the information on this form is strictly voluntary and refusal to provide it will not subject you to any adverse treatment. Information obtained will be retained in a confidential file and separate from personnel records. This information may only be used in accordance with the provision of applicable federal laws, executive orders, and regulations. If you want more information about any of the sections, please check with a company representative.
