Troubleshoot and resolve a wide range of technical issues independently or with minimal supervision
Manage multiple support tickets, ensuring timely resolution and adherence to SLAs (Service Level Agreements)
Collaborate with cross-functional teams to address and resolve customer challenges
Actively contribute to the improvement of support processes and tools
Develop and deliver training content for entry-level team members to enhance team capability
Participate in technical review meetings and contribute insights on customer pain points and product improvements
Job Requirements
High School Diploma or equivalent vocational qualification / experience
24x7 rotational shift
Key Skills and Competencies
Some experience with AI-driven tools, such as machine learning-based diagnostic systems, virtual assistants, or predictive maintenance solutions, to improve customer support operations
Technical knowledge in MDM software (Soti, Workspace One, Sure MDM)
Knowledge in SQL, Google BigQuery
Experience in AWS, Microsoft Azure or Google Cloud Platform (GCP)\
Experience in Linux environments like Red Hat, Ubuntu
Knowledge in Android devices
Strong analytical skills to evaluate technical issues and identify root causes
Intermediate knowledge of hardware, software, and cloud-based systems
Effective at multitasking and prioritization in a fast-paced environment
Leadership potential with the ability to manage small projects or guide peers
Benefits
We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.
Job Posting Statement
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.
AI Technology Statement
Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.
