Issue Resolution: Provide timely and accurate information by clarifying issues, researching answers, and following through to ensure cases are resolved.
Escalation: Maintain a deep working knowledge of People Team processes to answer customer questions and escalate complex issues to the appropriate specialist or team when necessary.
Employee Data & Systems Management
System Administration: Act as a 'system administrator' for the People Team system, maintaining accurate and up-to-date employee records in the HCM (Human Capital Management) platform and other relevant databases.
Data Integrity: Ensure accurate data entry, perform routine data audits, and run regular and ad hoc reports in line with business requirements.
Employee Lifecycle & Process Administration
Lifecycle Support: Facilitate and support core HR processes such as onboarding, offboarding, transfers, promotions, and other employee life cycle events.
Documentation: Assist People Team members and line managers in preparing offer letters, contracts, amendments, agreements, and required paperwork.
Payroll & Benefits Administration
Payroll Preparation: Prepare accurate and timely employee data for payroll processing.
Department Collaboration: Work closely with the payroll department to troubleshoot and resolve employee payroll problems.
Benefits Assistance: Provide assistance in benefits administration, including answering employee queries and explaining benefits programs.
People Partner Cooperation (Germany Operations)
German Administrative Support: Support localized HR processes, including issuing formal Job Certificates, managing occupational doctor information for personnel files, and coordinating pension and sickness process documentation.
Compliance: Actively work on expanding knowledge of German labor law to support local compliance.
Job Requirements
High school diploma or GED; Associate degree is a plus
2+ years of experience in an automated customer service environment. Call center and benefits experience preferred.
Excellent verbal and written communication skills.
Team player
Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.
Must possess a professional and friendly attitude and be able to develop a rapport with employees via email, over the phone and in person.
Ability to independently execute an action plan following documented policies and procedures.
Able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
Ability to assess employee issues and apply the appropriate procedure, policy or define the appropriate escalation points.
Ability to learn and navigate new software quickly.
English compulsory and other languages a plus
Benefits
30 days of vacation
Up to 32 hours paid time off per year to volunteer with a charity of your choice
Reward & Recognition scheme - earn points to spend online
Training and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within Zebra departments
Annual bonuses based on financial results
Yearly salary increases according to individual performance
Employee referral bonus for bringing New Talent to Zebra
Pension Plan and Life Insurance
Access to an innovative online learning platform
Employee Assistance Program
Incentive Compensation
In addition to base pay, Zebra offers this role the opportunity to earn a performance-based annual cash incentive, at a target equal to 5% of base pay, in accordance with the terms of the applicable incentive plan.
Job Posting Statement
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.
AI Technology Statement
Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.
