WHO YOU ARE
You're an experienced implementation professional who learns new platforms quickly and explains them clearly — to a technical administrator and to an executive director in the same week. You manage competing priorities without dropping details, hold timelines without losing relationships, and push for quality without waiting to be asked.
You treat every client engagement as a consulting project: listen first, configure second, train third. You document what you build, share what you learn, and look for ways to make the next implementation better than the last.
HOW YOU WILL MAKE AN IMPACT
Lead Client Implementations
Own end-to-end onboarding projects from kickoff through go-live, managing scope, timelines, milestones, and risks throughout.
Set and maintain client expectations — communicating changes proactively, surfacing issues early, and keeping projects moving through shifting priorities.
Hold clients and internal stakeholders accountable to agreed timelines without damaging the relationship.
Navigate changing requirements while maintaining project momentum and delivering successful outcomes.
Configure and Deliver Solutions
Conduct discovery to understand each client's business processes, then translate those requirements into platform configurations that fit how they actually work.
Configure application settings, workflows, and platform options to meet each client's functional and reporting needs.
Support data imports and validate data setup to ensure a clean, accurate go-live.
Define, execute, and document testing to confirm client requirements are met before cutover.
Troubleshoot and resolve configuration and system setup issues throughout the implementation lifecycle.
Guide and Enable Client Teams
Help clients understand how to get the most from the platform by sharing best practices, recommending workflow approaches, and connecting their business processes to platform capabilities.
Act as the primary point of guidance throughout the implementation — answering questions, clarifying how features apply to their specific context, and helping teams feel ready at go-live.
Build trusted relationships with stakeholders at every level, from day-to-day administrators to executive leadership.
Serve as a trusted advisor: surface risks before they become problems, help clients make informed configuration decisions, and set them up for long-term success.
Strengthen the Team
Collaborate across Client Success, Support, Sales, and Product to deliver clean handoffs and consistent client experiences.
Document client configurations, customizations, and key decisions so post-implementation transitions are smooth.
Help build and improve team assets — playbooks, templates, process guides — so our implementation practice gets more consistent and repeatable over time.
Share what you know: contribute to documentation, provide product feedback, and support teammates on the platforms and processes you know well.
WHAT SUCCESS LOOKS LIKE
In Your First 90 Days
Days 1–30: Get grounded.
Complete onboarding on our platforms, internal systems, and implementation methodology.
Shadow active client implementations to understand how we run projects end to end.
Establish working relationships with cross-functional partners in Client Success, Support, and Product.
Days 31–60: Start executing.
Take ownership of straightforward implementation projects with support from the team.
Begin managing client communications, configuration tasks, and project milestones independently on simpler engagements.
Demonstrate proficiency in core platform configuration workflows and data setup processes.
Days 61–90: Build momentum.
Carry a small active portfolio with increasing independence across project types.
Identify at least one area where you can contribute to improving how the team works.
At 6–12 Months
Independently manage a full client portfolio from kickoff through go-live.
Consistently meet or exceed client satisfaction (CSAT) targets at implementation close.
Deliver implementations on or ahead of contracted timelines.
Identify and resolve implementation risks before they escalate to client-impacting issues.
Contribute at least one improvement to an existing team asset — a playbook, template, or process guide — that makes future implementations smoother.
WHAT YOU BRING
Experience
2–4 years of experience in SaaS implementation, technical consulting, or software delivery.
Proven track record managing multiple concurrent implementation projects.
Experience with Association Management Software (AMS), Learning Management Software (LMS), or similar nonprofit or membership platforms preferred.
Bachelor's degree in Business, a technical field, or equivalent practical experience preferred.
Technical Skills
Comfort configuring SaaS platforms — navigating admin settings, workflow tools, and configuration options to match client requirements.
Experience supporting data imports and validating data accuracy prior to go-live.
Proficiency in Microsoft Excel for data analysis and validation.
Experience with project or development management tools such as Jira, Azure DevOps, or Trello.
Comfort using AI tools to improve day-to-day work — whether for drafting communications, researching solutions, or finding faster ways to get things done.
Professional Skills
Clear, direct written and verbal communication — including the ability to explain technical concepts to non-technical audiences.
Strong project management instincts: you prioritize well, track details, and keep work moving.
Client-first mindset with genuine investment in client outcomes, not just on-time delivery.
Comfortable working independently while collaborating closely across cross-functional teams.
Proactive approach to process improvement: you look for patterns, document what works, and share it.
Project management certification (PMP, PMI-ACP, or equivalent) is a plus.
About Us
Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.
Why Work Here?
At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.
Medical, Dental & Vision Benefits
401(k) Savings Plan with Company Match
Flexible Planned Paid Time Off
Generous Sick Leave
Inclusive & Welcoming Environment
Purpose-Driven Culture
Work-Life Balance
Commitment to Community Involvement
Employer-Paid Parental Leave
Employer-Paid Short-Term Disability
Remote Work Flexibility
Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the United States (without sponsorship), and to complete the required employment eligibility verification form upon hire.
