Xylem
From Xylem's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges.
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
The Service Coordinator will be responsible for completing standard business processes to support service operations ensuring that customer contracts, billing, invoicing and issues of any administrative nature are resolved in a timely fashion. This role can support various business units and is critical to ensure proper documentation, payment and resolution of customer issues. This role will also include:
Ability to perform routine tasks related to the process that they support
Strong collaboration with customers, service engineers, and customer service on dealing with issues
Supports service staff in compiling service metrics
Assists service manager and service staff ensuring customer requests are completed in a timely manner
Ensure correct time entries and appropriate billing is maintained for service engagements
Obtain and updates forms of payment to process for service orders from customers
Enter and create orders for pre-defined or standard jobs
Ensures all service operations and part numbers are added to service orders
Ensures on site tech safety credentials or current training in place
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
Plan and coordinate service schedules for service engineers based on customer requests, priorities, and resource availability
Collaborate with internal stakeholders to compile service orders and maintain an accurate billing forecast
Assist service manager or engineers in service quotations for standard and non-standard service jobs
Work with the workshop and warehouse to coordinate items in and out, including repairs, loaner units, and returns
Team with service engineers to ensure proper job closure, accurate documentation, and service report submission
Create and maintain safe working environment and culture within the organization
Take care of internal and external customer needs and expectations
Demonstrates high impact culture through innovation, accountability and empowerment
Must be able to function in a team environment; usually works with direct supervision but can work independently if needed
Task execution for area of responsibility up to levels defined in the company's DOA policy
On the Job Training as advised by supervisor
Diploma or equivalent qualification plus 1 year of applicable work experience in customer service or service coordination, or a Degree with demonstrated capability in comparable work
Strong written and verbal communication skills in English; Mandarin or Malay is an advantage for engaging local customers and stakeholders
Intra-departmental communication for purpose of alignment / information sharing
Able to execute tasks with guidance
Ability to understand entry level concepts in execution and organization skills
Understanding of general business concepts
Strong communication skills
Fluency in standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
Basic understanding of ERP systems (e.g., SAP)
Basic understanding of typical IT business tools
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
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