The goal is simple: know these customers better, serve them better, and substantially grow Xylem’s business with them.
Key Responsibilities
Strategic Key Account Leadership
Own the overall account strategy and relationship for a defined portfolio of a handful of mining customers.
Develop and execute comprehensive account plans designed to significantly grow Xylem’s business within each customer.
Build a deep understanding of each customer’s operations, organizational structure, priorities, investment plans, challenges, decision-making processes, and key stakeholders.
Identify opportunities to expand Xylem’s presence across customer sites, applications, projects, and operations.
Establish clear priorities and growth objectives for each assigned account.
Single Point of Contact
Serve as the primary commercial and operational point of contact and trusted partner for assigned strategic customers.
Create a high-touch customer experience that provides customers with a clear and consistent path into Xylem.
Take ownership of customer needs and coordinate internally to resolve issues, answer questions, develop solutions, and mobilize appropriate resources.
Minimize the need for customers to navigate multiple Xylem functions, teams, and contacts independently.
Maintain visibility across customer interactions to create continuity and accountability throughout the relationship.
Dedicated Account Team Leadership
Provide strategic direction and coordination for a small team of resources dedicated to supporting the assigned accounts.
Establish clear account priorities so frontline team members understand where to focus and how to support the overall customer strategy.
Coordinate the involvement of sales, service, engineering, operations, treatment, applications, and other resources when specialized expertise is required.
Lead through influence rather than traditional people-management authority, creating alignment across functions around the needs of the customer.
Ensure commitments made to customers are effectively coordinated and followed through.
Customer Relationship Development
Develop strong relationships across multiple levels and functions within each customer organization.
Build relationships beyond individual buyers or locations to better understand the customer's broader organization and business.
Maintain regular engagement with customer decision-makers, operational leaders, technical stakeholders, and other key contacts.
Become a trusted resource who understands the customer’s business well enough to anticipate needs rather than simply react to requests.
Represent the broader capabilities of Xylem to the customer rather than a single product, solution, or business line.
Account Growth
Identify opportunities to increase Xylem’s share of business by $10M+ within existing strategic accounts.
Understand where customers currently use Xylem solutions, where they do not, and where additional value can be created.
Develop strategies to expand Xylem’s involvement in existing operations, upcoming projects, and longer-term customer initiatives.
Connect customer challenges with appropriate Xylem capabilities across dewatering, pumping, water management, treatment, service, and related solutions.
Build and maintain visibility to opportunities, customer priorities, competitive activity, and account growth plans.
Measure progress against established account growth objectives.
Customer Advocacy & Internal Coordination
Serve as the voice of the strategic customer within Xylem.
Translate customer priorities and challenges into clear actions for internal teams.
Remove internal barriers that create unnecessary complexity or delays for strategic customers.
Bring the appropriate Xylem resources together around significant customer needs and opportunities.
Maintain accountability and communication across the account team so customers experience Xylem as one coordinated organization.
Qualifications
Bachelor’s degree in business, engineering, mining, or a related field, or equivalent relevant experience.
7+ years of experience in key account management, strategic sales, business development, technical sales, mining, industrial water, dewatering, pumping, or a related field.
Demonstrated experience managing and growing complex, strategic customer relationships.
Experience working with large customers involving multiple locations, stakeholders, decision-makers, or business needs.
Strong understanding of consultative selling and strategic account management.
Ability to navigate complex organizations and build relationships across operational, technical, commercial, and executive levels.
Demonstrated ability to coordinate cross-functional resources without direct reporting authority.
Strong business and commercial acumen.
Excellent communication, relationship-building, negotiation, and problem-solving skills.
Ability to travel regularly to customer and mining locations.
Preferred Qualifications
Direct experience within mining, mineral processing, dewatering, industrial water, or related industries.
Experience managing large national, regional, or enterprise-level accounts.
Understanding of mine water management, dewatering, pumping, water treatment, and related applications.
Experience developing multi-year strategic account plans.
Experience expanding relationships across multiple customer sites or operations.
Established relationships within the North American mining industry.
Key Competencies
Strategic Account Management
Customer Relationship Management
Customer Advocacy
Commercial Acumen
Consultative Selling
Account Planning
Cross-Functional Leadership
Executive Relationship Development
Opportunity Development
Problem Solving
Influence Without Authority
Mining Market Knowledge
Salary
The estimated salary range for this position is $150,000 to $165,000 plus bonus. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.
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Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
