Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Key Responsibilities
Operational Responsibilities
Oversee daily AR collections activities including outreach, follow-up, prioritization, and aging management.
Utilize HighRadius tools (CLS, DMS, EIPP, CAA) and SAP S/4HANA to manage accounts, document actions, and monitor KPIs.
Ensure compliance with credit & collections policies, escalation protocols, and internal controls.
Support escalations related to large past-due balances and customer experience issues.
Stakeholder Collaboration
Create needed disputes to resolve disputes and drive cash performance.
Communicate effectively in English with external customers as well as stakeholders across the Americas, including Sales, Customer Service, Finance and O2C on site leadership.
Partner with onshore Credit, Collections, and Dispute Resolution leaders to support strategic priorities.
Continuous Improvement
Identify process inefficiencies and lead small improvement projects to enhance dispute turnaround and collections performance.
Show the full description
Support adoption and optimization of HighRadius & Emagia tools and automation features.
Provide recommendations on workflow improvements and customer issue prevention.
Required Qualifications
Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
1-3 years of experience in AR Collections activities and/or related O2C roles.
Working knowledge of HighRadius (CLS, DMS, EIPP) and SAP S/4HANA.
Strong English communication skills (written and verbal).
Experience interacting with external customers as well as with internal Sales, Customer Service, and Finance stakeholders.
Strong negotiation and customer relationship management skills.
Preferred Qualifications
Previous leadership experience (team lead or supervisory responsibilities).
Shared services or multinational business experience.
Understanding of collections strategies and KPI management.
Familiarity with Lean/Six Sigma methodologies.
Competencies
Strong communication & negotiation
Customer orientation
Team leadership and coaching
Data-driven decision making
Conflict resolution
Results focus & ownership
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
