Lead existing-estate migrations with each Business Unit, owning sequencing, customer communications, readiness and service continuity; track progress, risks, dependencies and exceptions to completion.
Own Xplor’s device operating model and POS Portal relationship, holding the vendor accountable for contractual commitments, SLAs and KPIs through regular service, stock, cost and customer-experience reviews.
Resolve escalations and cross-functional blockers, drive root-cause improvements and coordinate device manufacturers and future hardware partners.
Govern terminal configuration standards and coordinate software, firmware and security updates with Product, Engineering, Operations and vendors.
Support terminal launches, certification and upgrades aligned with Xplor’s product roadmap and merchant needs.
Partner with Customer Success, Support and Onboarding to improve installation, activation and support, with clear playbooks, ownership and service expectations.
Act as the senior escalation point for complex device issues and use incident trends to reduce repeat contacts.
Maintain applicable PCI, security and regulatory controls, including lost, stolen, compromised and retired devices; support audits, risk reporting and remediation.
Track device costs, vendor charges, inventory exposure and opportunities for cost optimisation.
Develop the device estate strategy, evaluate SmartPOS, integrated and unattended solutions, and build investment cases.
Drive automation, standardisation and scalability across device management processes.
Experience managing payment terminals, hardware or a comparable technology estate at scale, within payments, merchant acquiring, fintech or payment operations.
Strong vendor management and communication skills across Business Units, technical teams and external partners.
Working knowledge of device lifecycle management, fulfilment, inventory and operational controls.
Strong analytical capability, with the ability to turn performance data into clear actions.
Experience with POS Portal or a similar provider, acquiring, PayFac or payment processing, ideally across multiple geographies or Business Units.
Knowledge of SmartPOS, integrated commerce, terminal technologies, PCI DSS and device security requirements.
What does it mean to work for Xplor?
Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day:
Find a better way
Do the right thing
Say it straight
Win together
Own the outcome
If these values sound like you, and describe people you want to work with, you will thrive at Xplor. As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.
Ready to apply?
To start your application, please submit your resume, and we will be in touch as soon as we can. Please include the word "moonshot" at the top of your message to the Hiring Manager so that we know you took the time to read our job ad.
Before you apply
To be considered for employment, you must be legally authorized to work in the country where the role is advertised. This applies to remote roles too. Xplor does not sponsor visas, either at the time of hire or at any later time. We're also not able to offer contractor arrangements or Employer of Record engagements for this position at this stage.
Please apply through our careers portal or external job boards only. We're unable to upload emailed applications, as our process requires you to answer screening questions directly.
We also invite you to check out our Candidate FAQs for more information about our recruitment process xplor.com/recruitment-faqs/.
Interview Recording and Background Checks
As part of our hiring process, successful candidates will be asked to complete background and identity verification checks. Many of our roles are remote, and to protect both candidates and our business from recruitment fraud, we may record video interviews during the process. We keep any recordings and related data only for as long as the hiring process is active and do not retain them afterwards.
EEO and Artificial Intelligence
We believe in transparent hiring. We use an applicant tracking system with artificial intelligence-enabled features to support our recruitment process, but our recruitment team makes all hiring decisions after human review. We do not rely on artificial intelligence to make final hiring decisions. Find our Candidate AI Usage guidelines here.
Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. We encourage applications from all sectors of the community. All Information will be kept confidential according to EEO guidelines.
Xplor is committed to fully including all qualified individuals. In keeping with our commitment, Xplor will take steps to ensure people with disabilities receive reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us via talent@xplortechnologies.com.
We make it a priority to respond to every applicant.
