Manage resourcing to keep project velocity on pace with milestones by coordinating with department heads to secure design and development resources
Coordinate quality assurance and risk mitigation by working with QA to confirm deliverables meet internal and client standards, and identify and resolve risks before they affect the timeline
Client Relationship Management
Serve as the primary client contact for assigned manufacturing clients: run client meetings, deliver weekly status updates, and turn client input into clear direction for internal teams
Decode client intent for the internal team by employing analytical skills and curiosity to determine their true business needs, especially when their feedback does not align cleanly with standard marketing terms (e.g., inquiring about their standard customer profile rather than asking for a “target persona”)
Guide projects toward sound solutions by gathering usable feedback on deliverables, offering real-time resolutions, and clearly relaying client feedback to production team members for implementation
Scope, Budget & Documentation
Protect project scope and margin by proactively flagging scope creep early, discussing scope expansion or preservation solutions with clients, and communicating contract adjustments with sales partners
Author and maintain project documentation that serves as the team's source of truth: project schedules, creative briefs, and functional requirements
Strategic UX & Cross-Functional Coordination
Analyze and address user experience deficiencies by providing clients with strategic counsel on content organization, structural navigation adjustments, call-to-action optimizations, and module layout implementation
Coordinate cross-project with Senior PMs and Digital Marketing Managers on enterprise accounts that run concurrently with a client's website project
What You'll Bring to TMS
Experience: Project management experience with demonstrated success managing multiple simultaneous projects at varying levels of complexity
The Solution-Oriented Mindset: Strong critical thinking and adaptability under changing project conditions, with the ability to decode ambiguous or unconventional client requests, translate them for internal teams, and propose alternatives that keep a project within scope
Technical Fluency: Practical understanding of how websites function, including the ability to make minor edits (text changes, image swaps) directly in WordPress or HubSpot. Proficiency with Asana or comparable project management software, and Google Workspace (Docs, Sheets, Slides, Drive, Gmail, Calendar). Comfort working across Zoom, Microsoft Teams, and Slack
Communication & Stakeholder Management: Working understanding of B2B user experience principles in digital environments, and comfort asking clarifying, non-jargon questions of clients who may not have marketing vocabulary or clearly defined audiences
Location: Hybrid, based in Lexington, KY; Waltham, MA; or North Bethesda, MD (or GSS, pending HR determination)
Nice to Have
Prior experience at a digital or marketing agency, specifically in a client-facing delivery role
CAPM or PMP certification
Hands-on WordPress administration experience beyond basic content edits
Prior exposure to manufacturing, industrial, or other technical B2B clients
Familiarity with AI tools such as Gemini or Claude to speed up documentation and communication work
Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
