Prioritize escalations and redistribute your team’s workload as needed to achieve the team’s overall KPIs
Maintain strong cross-functional relationships with internal teams (Design Engineers, Manual Quoting Team, Sales, etc.) to coordinate recovery plans
Independently manage your queue of high-risk / high-visibility escalations
Skills
Capable of providing clear direction, feedback, and organized escalation summaries (communicated both verbally and in writing) for your team members and internal and external customers
Advanced problem-solving and decision-making skills, particularly in high-pressure or time-sensitive situations
Strong organizational and time management skills with the ability to triage and prioritize multiple simultaneous escalations
Comfortable working independently while staying responsive and available to team members
Proficiency with the Google Workspace (Docs and Sheets) or their Microsoft equivalents
Familiarity with Salesforce, Looker, and any CAD software is a plus
Qualifications
Bachelor's degree in Business, Supply Chain, Commerce, or a related field preferred
3+ years of client-facing and vendor-facing experience, preferably in the manufacturing space
2+ years of team leadership or mentoring experience, ideally in an operations, sourcing, or customer-facing environment
Demonstrated success managing escalated or complex workplace situations with clear communication and strong follow-through
The estimated base salary range for new hires into this role is $88,000- $110,000 annually depending on factors such as job-related skills, relevant experience, and location. We also offer a competitive benefits package, including 401(k) match, medical, dental and vision insurance; life and disability insurance; generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave; EAP, other wellbeing resources; and much more.
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Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
