Run programs using the Xometry Product Development Process, aligned with Advanced Product Quality Planning (APQP)
Manage program budgets and financials, including tooling, capital, and margin, and drive actions to meet financial objectives
Track launch and production metrics, including timeline adherence, on-time delivery, quality, customer experience, and program financial results
Lead Customers, Partners, and Cross-Functional Teams
Serve as the primary point of contact for customer program, engineering, quality, and procurement teams
Lead cross-functional teams across Sales, Field Deployed Engineering, Quality, Supply Chain Planning, and the Partner Network to deliver each program
Hold manufacturing partners accountable to program commitments, and work with them on capacity, schedule, and quality issues
Coordinate resources, partner capacity, and dependencies across concurrent programs, identify risks early, escalate when needed, and lead mitigation and recovery across customer, partner, and internal teams
Communicate program status through regular reviews with customers and internal leadership
Find opportunities to expand programs within existing accounts and bring them to Sales and Account Management
Improve How Xometry Runs Programs
Lead cross-functional operational initiatives that improve program efficiency, scalability, and repeatability
Define and monitor program KPIs, and use data to find and drive improvements
Apply Lean principles and operational best practices to program workflows, and identify opportunities for automation and process improvement
Develop and maintain program management standards, templates, and playbooks for the team
Work with Product and Engineering to improve the tools and systems that support program execution
Develop the Program Management Team
Mentor and coach program managers on launch planning, customer management, financial management, and structured problem solving
Serve as the escalation point for difficult program issues across the portfolio
Help onboard new program managers and contribute to hiring
What You Bring To Xometry
Core Qualifications
Bachelor's degree in Engineering, Business, Operations, Supply Chain, or a related field
12+ years of program or project management experience, including leading production programs in a manufacturing environment
Manufacturing experience across processes such as CNC machining, injection molding, sheet metal, stamping, die casting, or extrusion
Demonstrated success running multiple concurrent, complex programs, often $5M or more each, from award through launch and into repeat production
Working knowledge of APQP and related quality planning practices
Experience managing program budgets, timelines, scope, and financial results
Experience leading cross-functional teams and managing supplier or contract manufacturer performance
Strong analytical, problem-solving, and facilitation skills in technical and manufacturing settings
Strong written and verbal communication, including executive-level presentation skills
How You Work
Hands-on and accountable, willing to get into the details to keep a program on track
Credible with a customer's program director and with a partner's plant manager
Structured and data-driven, acting on program signals before issues become escalations
Customer focused, with clear and proactive communication
Builds processes and standards that others can follow
Comfortable working independently and as part of a team in a fast-paced environment
Location and Travel
Remote or hybrid
Approximately 25% travel to customer and partner facilities
Must be ITAR eligible, meaning a U.S. person as defined by the International Traffic in Arms Regulations (22 C.F.R. § 120.62), such as a U.S. citizen or national, lawful permanent resident, or individual granted asylum or refugee status, because this role requires access to export-controlled information
Preferred Qualifications
5+ years of military experience, such as service in program management, acquisition, logistics, or operations roles
PMP certification
Lean or Six Sigma certification
Experience in automotive, aerospace, defense, or industrial manufacturing
Experience with PPAP, AS9102 first article inspection, or other customer launch requirements
Familiarity with ERP systems, Salesforce, BI tools such as Tableau or Looker, and project management tools such as Smartsheet, Jira, Asana, or Microsoft Project
Experience in a high-mix contract manufacturing or manufacturing marketplace environment
The estimated base salary range for new hires into this role is $116,000-$143,000 annually + annual bonus depending on factors such as job-related skills, relevant experience, and location. We also offer a competitive benefits package, including 401(k) match, medical, dental and vision insurance; life and disability insurance; generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave; EAP, other wellbeing resources; and much more.
#LI-Hybrid
Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
