Serve as a trusted advisor and strategic partner, understanding their business goals, manufacturing capabilities, and challenges
Proactively identify and address partner concerns related to bid opportunities, lead times, pricing, and support
Quarterly Business Reviews (QBRs)
Conduct quarterly business reviews with all partners in your portfolio to assess performance against key metrics
Track and present bid rates (opportunities received vs. bids submitted) and win rates (bids submitted vs. orders won) for each partner
Discuss quality, delivery, and collaboration metrics to identify trends and opportunities
Gather feedback on pricing, turnaround times, and Partner RFQ program experience
Partner Feedback & Process Improvement
Collect and synthesize partner feedback on the Partner RFQ platform, process, and experience
Relay actionable insights to internal stakeholders to drive improvements in bid quality, lead times, and overall Partner RFQ program effectiveness
Partner with product and operations teams to test improvements and validate that changes address partner needs
Performance Monitoring & Analytics
Monitor partner performance against established KPIs including bid participation rate, win rate, quality, and on-time delivery
Identify underperforming partners and develop action plans to improve performance or evaluate fit within the program
Partner Development & Growth
Support partner capability expansion by identifying skill gaps and connecting partners with resources or training opportunities
Collaborate on strategic account growth, helping high-performing partners increase engagement and order volume
What You Bring To Xometry
Bachelor's degree required (Operations, Manufacturing Engineering, Mechanical Engineering, or related field preferred)
5+ years of direct experience working with machine shops and manufacturing partners (required) — experience managing relationships, understanding capabilities, or working in a machine shop environment
Deep understanding of machine shop operations, capabilities, and manufacturing processes (CNC machining, sheet metal fabrication, tolerances, material selection, post machining processing, etc.)
Engineering background or technical manufacturing knowledge is a plus
Demonstrated ability to build and maintain strong partnerships with external manufacturing stakeholders in a fast-paced environment
Excellent analytical skills with proficiency in data analysis and metrics interpretation
Strong communication and presentation skills, with ability to influence across functions
Proficiency with CRM platforms, Excel, and business analytics tools
Ability to travel 15-20% for partner on-site visits and collaboration
The estimated base salary range for new hires into this role is $108,000 - $140,000 annually + annual bonus depending on factors such as job-related skills, relevant experience, and location. We also offer a competitive benefits package, including 401(k) match, medical, dental and vision insurance; life and disability insurance; generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave; EAP, other wellbeing resources; and much more.
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Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
