Xerox
From Xerox's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
This role ensures that new product introductions and sustaining programs meet serviceability standards while supporting operational efficiency and product reliability.
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
The Serviceability Engineer is responsible for driving product support excellence by defining service parts requirements, diagnostics, and technical service information for assigned products. This role ensures that new product introductions and sustaining programs meet serviceability standards while supporting operational efficiency and product reliability.
You will play a key role in enhancing customer experience through service-focused product development and continuous improvement initiatives.
Work in an innovative environment focused on product quality and service excellence
Gain exposure to global product development and engineering processes
Collaborate with cross-functional teams across diverse business functions and regions
Contribute to high-impact initiatives that improve product supportability and customer experience
Build technical expertise in engineering systems, diagnostics, and product lifecycle management
Develop and maintain comprehensive service parts lists including FRUs and CRUs for assigned products
Conduct Design for Serviceability reviews with product development teams
Collaborate with global engineering teams to ensure proper material and BOM integration within systems
Define service diagnostic specifications and technical requirements
Validate and verify service parts to ensure quality, functionality, and reliability
Support development and review of service information and technical documentation
Track engineering changes and ensure proper communication with appropriate stakeholders
Review service manual updates and support content accuracy initiatives
Perform service procedure documentation including photo and video-based technical instructions
Assist with supporting material setup, analysis, and serviceability process improvements
Bachelor’s degree in Electronics Engineering, Mechanical Engineering, or a related technical field
Experience in product development or technical engineering environments preferred
Knowledge of hardware imaging design is considered an advantage
Strong leadership skills with the ability to influence and collaborate with cross-functional teams
Excellent analytical and problem-solving skills with high attention to detail
Strong communication and teamwork abilities across global environments
Passion for innovation, operational excellence, and continuous improvement
Structured onboarding and training on systems, products, and engineering processes
Opportunities for continuous learning and professional development
Exposure to global projects and cross-functional collaboration
Supportive team environment focused on innovation and growth
Access to tools and resources that enable success and career development
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