Troubleshoot ICA/HDX, logon performance and connectivity using Director and related tools.
Microsoft Infrastructure
Support Windows Server 2016/2019/2022, Active Directory, DNS, DHCP, Group Policy and PKI (AD CS).
Maintain file services, patching (WSUS / Intune / Azure Update Manager)
3+ years' experience in an ICT support or infrastructure environment.
Strong 2/3rd line troubleshooting and problem-solving skills.
Good knowledge of Microsoft 365, Azure, Entra ID, Active Directory and Group Policy.
Experience supporting Windows devices and Microsoft environments.
Good understanding of networking, including DNS, DHCP, VPNs and routers.
Experience with device management, deployment and IT service management systems.
Knowledge of PowerShell, security and system monitoring.
Experience contributing to IT projects, including technical implementation, planning and reporting.
Strong customer service, communication and organizational skills.
Ability to prioritize workload, work under pressure and take ownership of issues.
Self-motivated, collaborative and committed to ongoing learning.
Service Delivery
Own L2 incident, problem and change tickets in line with SLAs (ServiceNow)
Produce clear technical documentation: HLD/LLD inputs, build guides, runbooks and handover notes.
Escalate to and collaborate with L3 and vendor support (Microsoft, Citrix), and mentor L1 colleagues.
Take part in on-call and out-of-hours maintenance windows where required
What Qualifies You
Required Skills and Qualifications
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3 to 5 years in an L2 or implementation engineering role in a managed services or enterprise environment.
Hands-on Azure and Microsoft 365 administration.
Strong Active Directory, Entra ID, Group Policy and Windows Server skills.
Practical Citrix CVAD/DaaS experience, with working knowledge of Citrix ADC/NetScaler (CLI and GUI).
Good networking fundamentals: TCP/IP, DNS, TLS/PKI, VPN, firewalls and load balancing.
PowerShell scripting and automation.
Strong troubleshooting skills, clear written and spoken communication, and a customer-first attitude.
Desirable
Microsoft certifications (preferred): AZ-104, MS-102, MD-102, SC-300, AZ-140, AZ-700.
Citrix certifications(preferred): CCA-V / CCP-V, CCA-N (ADC).
ITIL Foundation.
Experience in a multi-customer MSP environment.
Technology Coverage
Azure: VMs, VNets, NSGs, Azure Firewall, ExpressRoute, Backup, Site Recovery, Monitor, Defender for Cloud, Policy, AVD
Microsoft 365: Exchange Online, SharePoint, OneDrive, Teams, Intune, Defender, Purview
Identity: Entra ID, Entra Connect, Conditional Access, PIM, SSO, MFA, AD DS, AD CS
Citrix: CVAD / DaaS, StoreFront, Director, WEM, PVS / MCS, ADC (NetScaler), ADM
Windows Infrastructure: Windows Server, GPO, DNS, DHCP, Hyper-V, VMware, WSUS, SCCM
Automation: PowerShell, Azure CLI, Bicep, Terraform, ARM
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- XTIUM is an equal opportunity employer.
- Remote
