Help resolve routine procurement issues, follow up on open actions, and communicate with suppliers regarding order status and transactional updates
Maintain accurate procurement records, documentation, and audit trails.
Monitor open requisitions and purchase orders, follow up on pending actions, and escalate delays or process bottlenecks.
Support reporting, process improvement initiatives, and continuous optimization of procurement operations.
Ensure adherence to procurement policies, internal controls, compliance requirements, and audit standards.
Resolve invoice-related issues and coordinate with suppliers, Accounts Payable, and stakeholders for timely resolution.
Key competencies
Hands-on experience with Coupa and/or other procurement or ERP tools such as Ariba, SAP, or Oracle.
Understanding of purchase requisition, purchase order, supplier onboarding, catalog, and procurement helpdesk processes.
Strong attention to detail and ability to process transactions accurately within defined timelines.
Strong analytical and problem-solving ability with a focus on practical solutions and results.
Knowledge of procurement policies, controls, and customer service processes.
Ability to collaborate, build trusted relationships, and drive action across stakeholders, suppliers, and cross-functional teams.
Strong process acumen and a continuous-improvement mindset.
Ability to prioritize multiple requests and work effectively in a team environment.
Strong interpersonal, written, and verbal communication skills.
Proficiency in Microsoft Office and relevant digital tools.
Additional Responsibilities
Proactively pursues professional development activities (e.g., reviewing professional publications, establishing personal networks)
Manages time and company resources appropriately
Performs other duties as requested by senior leadership
Education and experience
Minimum Experience: 3–4 years of experience in purchasing, procurement operations, shared services, or a related customer-service environment, including:
Collaborating with cross-functional international stakeholders across the company
Collaborating with people from a variety of diverse backgrounds and cultures
Collaborating with multiple internal teams
Demonstrating excellent written and verbal communication
Demonstrating organizational, time management, and multi-tasking skills
Utilizing the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, MS Teams, etc.)
Shift timings
Candidates should be willing to work from office (3 days a week) and flexible in working multiple shifts to support other offices of Wolters Kluwer, shift timings mentioned below
3:00 PM IST to 12:00 AM IST
6:00 PM IST to 3:00 AM IST
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
