DUTIES & RESPONSIBILITIES
Identify opportunities to leverage Salesforce AI capabilities across Service Cloud, Marketing Cloud, Experience Cloud, and other Salesforce platform technologies to improve customer experience, operational efficiency, teammate productivity, and business outcomes.
Design, build, implement, and maintain AI solutions using Salesforce Einstein, Agentforce, Data Cloud, CRM Analytics, Flow, Apex, and related Salesforce technologies.
Configure and support Agentforce agents, conversational AI experiences, and intelligent automation solutions that enhance customer and teammate interactions.
Develop and optimize prompt templates, AI workflows, and generative AI solutions in alignment with organizational governance and security standards.
Configure and maintain Data Cloud capabilities, including data models, customer profiles, identity resolution, and governance controls that support AI-driven outcomes.
Integrate Salesforce AI solutions with enterprise applications, APIs, data platforms, and third-party technologies.
Evaluate emerging Salesforce AI and generative AI technologies, conduct proof-of-concept activities, and recommend innovative solutions that support business objectives.
Establish and support AI governance, security, privacy, compliance, and responsible AI practices.
Lead solution design discussions and provide technical expertise on Salesforce AI architecture, implementation approaches, and best practices.
Troubleshoot and resolve issues related to AI solutions, automations, integrations, data quality, and platform performance.
Develop and maintain technical documentation, implementation standards, operational procedures, and training materials.
Collaborate with business stakeholders, Salesforce administrators, developers, data teams, security teams, and leadership to deliver scalable, secure, and effective AI solutions.
Monitor AI solution performance, user adoption, and business outcomes, identifying opportunities for continuous improvement and optimization.
Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.
Other related duties as assigned.
KNOWLEDGE, SKILLS, & ABILITIES
Strong working knowledge of Salesforce platform architecture, AI capabilities, automation tools, reporting solutions, integrations, and data management concepts.
Strong understanding of artificial intelligence and machine learning concepts, including generative AI, large language models (LLMs), prompt engineering, predictive analytics, and natural language processing.
Demonstrated ability to translate business requirements into scalable AI-enabled Salesforce solutions that improve operational efficiency, customer experiences, and business outcomes.
Demonstrated ability to design, configure, integrate, and support Salesforce-based solutions.
Demonstrated working knowledge of Salesforce development, automation, APIs, and integration technologies.
Strong understanding of AI governance, data privacy, security, and responsible AI practices.
Familiarity with Agile methodologies, software development lifecycle (SDLC) practices, and DevOps concepts.
Strong analytical, problem-solving, and critical-thinking skills with the ability to troubleshoot technical issues and identify effective solutions.
Excellent written, verbal, and presentation skills with the ability to communicate effectively with technical and non-technical stakeholders.
Strong organizational skills with the ability to manage multiple priorities, projects, and deadlines.
Ability to work independently and collaboratively within cross-functional teams.
Unequivocal commitment to the highest standards of personal and business ethics and conduct.
Mission-driven, guided by core values, and a pleasure to work with.
EXPERIENCE
Requirements
Four years of experience designing, configuring, developing, or supporting solutions within the Salesforce platform.
Two years of experience working with artificial intelligence, machine learning, predictive analytics, generative AI, or related technologies.
Two years of experience building AI-enabled, agent-based, automated, or multi-step workflows and translating business requirements into technical solutions.
Preferences
Experience implementing enterprise AI solutions within Salesforce, including Service Cloud, Marketing Cloud, or other customer engagement environments.
Experience working with Azure OpenAI, Microsoft Copilot, AWS AI services, or similar generative AI platforms.
Experience working in Agile or Scrum environments and applying AI governance, responsible AI, privacy, and data management practices.
EDUCATION
Requirements
Bachelor’s degree in computer science, information systems, or related field.
Preferences
None.
CERTIFICATIONS & LICENSURE
Requirements
Salesforce Certified Agentforce Specialist.
Salesforce Certified Administrator.
Preferences
Relevant Salesforce certifications, such as Salesforce Certified Agentforce Specialist, Salesforce Certified Platform App Builder, Salesforce Certified Data Cloud Consultant, Salesforce Certified Platform Developer I, or similar credentials.
WORK ENVIRONMENT/PHYSICAL DEMANDS
General office environment; temperature controlled.
Sitting for extended periods.
Up to 5% travel.
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#LI-HYBRID
Wounded Warrior Project® is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.
Please note
Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means."
