Manage customer enquiries and contract-related queries in a timely and professional manner.
Ensure customers receive a consistently high level of service throughout the contract lifecycle.
Deliver a positive customer experience and identify opportunities to improve service delivery.
Contract & Operational Support
Support the smooth administration and ongoing management of energy contracts.
Liaise with energy suppliers to resolve issues and provide updates to customers.
Assist in monitoring contract activity and maintaining accurate records.
Ensure all customer information and documentation is kept up to date.
Collaboration & Communication
Work closely with sales, operational teams, and suppliers to deliver excellent service.
Communicate effectively with customers and colleagues via phone, email, and online platforms.
Answer incoming reception and customer calls professionally and efficiently.
Keep managers informed of workload, priorities, and any issues requiring escalation.
Performance & Continuous Improvement
Manage your workload effectively to meet deadlines and team objectives.
Monitor activity and contribute to achieving departmental KPIs.
Participate in training and development opportunities.
Support process improvements that enhance customer and team performance.
What We're Looking For
Essential Skills & Experience
Previous experience in customer service, client support, account management, administration, or a similar customer-facing role.
Excellent communication skills, both written and verbal.
Strong organisational skills with great attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Strong problem-solving skills and a proactive approach.
Good working knowledge of Microsoft Office, including Outlook, Word, and Excel.
A positive team player with a customer-first mindset.
What Will Help You Succeed
You genuinely enjoy helping customers and solving problems.
You build strong relationships and communicate confidently with a variety of stakeholders.
You take ownership of your work and proactively manage your responsibilities.
You remain calm and organised when working under pressure.
You have a high level of professionalism and attention to detail.
Why Join Us?
Hybrid working model with flexibility to work from home two days per week.
Supportive and collaborative team environment.
Opportunities for learning, development, and career progression.
A varied role where no two days are the same.
The opportunity to make a real impact on the customer experience.
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Please note that by submitting an employment application you consent to World Fuel Services processing your information for this role and potentially for future employment opportunities, in accordance with applicable laws. To learn more about how we protect and/or process personal information, please visit the WFS Privacy Center at: https://www.wfscorp.com/en/privacy-center.
World Fuel Services Europe, Ltd.
