Day In The Life
Lead high-complexity implementations for large, multi-site customers with minimal oversight.
Act as a strategic consultant, guiding clients through best practices on change management, system adoption, and business process transformation.
Serve as a product specialist across Workstream’s HR and Payroll tools—educating clients, identifying gaps, and recommending tailored configurations.
Own the end-to-end project lifecycle, including project planning, stakeholder management, risk mitigation, and successful go-live.
Collaborate deeply with Sales, Product, Engineering, and Customer Success to influence roadmap priorities and share customer feedback.
Build and continuously improve scalable implementation processes, documentation, and templates.
Deliver executive-level presentations and client onboarding plans for key enterprise accounts.
Contribute to internal enablement by mentoring team members, leading knowledge shares, and serving as a go-to implementation SME.
Influence team culture by modeling operational excellence, curiosity, and customer empathy.
Who You Are
You think like an operator—planning ahead, spotting inefficiencies, and continuously refining the customer journey.
You’re a trusted voice in the room, both with customers and internal stakeholders.
You’re naturally curious and autonomous—you don’t wait for a playbook; you help write it.
You lift others—offering your expertise freely and proactively mentoring teammates.
5+ years of experience leading SaaS implementations for complex or enterprise-level clients, ideally in HRIS, Payroll, and/or B2B software
5+ years in a customer-facing consulting, implementation, or technical onboarding role
Proven ability to manage multiple high-touch onboarding projects simultaneously
Strong cross-functional collaboration and communication skills—especially with Product and Engineering
Experience advising clients on process design, adoption strategy, and change management
Deep project management skills—you can build Gantt charts in your sleep
Comfort with tools like Salesforce and implementation/project management software
Ability to train and mentor junior implementation specialists
Nice To Have
Payroll, compliance, or HRIS domain knowledge
Startup experience of 1 to 3 years (prior customer success experience even better)
What We Offer
A mission-driven and value-based company dedicated to empower deskless workers and local businesses
An early employee opportunity at a Series B hyper-growth startup; work with the founding team and industry veterans to accelerate your career
Competitive salary and equity
Comprehensive health coverage: medical, dental, and vision. We pay 95% of your premiums for our employees and 85% for dependents
In office amenities and stocked kitchen
401K Plan
Pre-tax commuter benefits
Flexible PTO
Salary Range
In compliance with the California Pay Transparency Law, the base salary range for this role is $90,000 to $105,000 in Lehi, Utah, plus eligibility for a performance-based bonus and equity package. When determining a candidate's compensation, we consider a number of factors, including skill set, experience, job scope, and current market data.
Know More About Workstream
https://www.workstream.us/blog/funding-series-b
https://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/
https://techbuzz.news/buzzworthy-august-27-2021/
Additional Information
Workstream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We are committed to the full inclusion of all qualified individuals.
