About the Role
As a Managing Partner, you orchestrate a unified, cross-functional approach to deliver outstanding, differentiated customer experiences and ensure long-term partnership success. To achieve success, the role ensures two critical elements are in place: an engagement plan that aligns involved workmates with customer counterparts and a customer validated multi-year value activation roadmap.
Success is measured by customer satisfaction, subscription revenue retention, subscription revenue growth, and contribution to internal practice development.
What You’ll Be Doing
Nurturing C-level Relationships: Fostering strong, authentic connections with C-level and senior executives to understand their strategic vision and encourage trust with Workday
Advocating for Workday’s Vision: Educating customer stakeholders on Workday’s agentic vision and how it augments our existing business processes to produce superior outcomes
Drive Strategic Alignment: Collaborate with the customer and internal teams to develop and implement a multi-year value activation roadmap that aligns business objectives with Workday technology and agentic utilization
Promote Customer Satisfaction: Create a remarkable experience for the customer that smooths future renewals
Orchestrate Cross-Functional Collaboration: Lead a unified approach across Sales, Services, Product, and Marketing, ensuring flawless communication and a cohesive customer experience
Resolve Escalations: Ensure workmates response to customer concerns in a timely and effective manner
De-risk Deployments: Monitor initial or follow-on functionality deployments to mitigate execution risk and apply leading practices; may include Steering Committee participation alongside implementation partners
Ensure Operational Excellence: Maintain accurate contact records of customer interactions in CRM software; where applicable, leverage internal AI tools to efficiently organize information
Champion Customer Success: Seek customer stories that illustrate impact and identify champions who can speak with prospective customers
About You
Basic Qualifications
8+ years direct experience with a cloud-native HR or Finance software (such as Workday, SuccessFactors, NetSuite, or a similar product) as an implementation leader, business function owner, hands-on configuration resource, or workmate
10+ years career experience operating in a software-as-a-service Human Resources or Finance environment at a project or program manager level
3+ years of experience in consulting or professional services, preferably with enterprise software solutions
Other Qualifications
Ability to articulate sophisticated ideas clearly and persuasively
Experience with diplomatic coordination or collaboration with executives
Ability to handle / prioritise multiple customer demands balancing customer happiness with revenue and profitability targets
Leadership abilities to empower and coordinate a matrixed team of individuals at multiple levels within an organisation
Able to travel up to 40%
Ready to learn about the Workday platform
Willing to manifest a little fun for workmates and customers!
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.
Primary Location: CAN.ON.Toronto
Primary CAN Base Pay Range: $150,500 - $225,700 CAD
Additional CAN Location(s) Base Pay Range: $150,500 - $225,700 CAD
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Workday is committed to providing reasonable accommodations for qualified individuals during our application process, in order to perform one or more essential functions of their job, as well as regarding the use of AI tools for employment decision-making to any degree. Please see below for more details including how to request an accommodation as a qualified veteran, due to a disability or for religious reasons, or as otherwise provided under applicable law.
Workday prohibits taking adverse action against any candidate or employee for reporting a possible violation of this policy, requesting one or more work accommodations, exercising a privacy right, or cooperating in an investigation in accordance with applicable law. Any employee who retaliates against a candidate or employee for doing so may be subject to disciplinary action, up to and including termination of employment, to the fullest extent allowable under applicable law.
If you require a reasonable accommodation, you may email accommodations@workday.com, as far in advance as possible.
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