We are committed to innovation and continuously improving the quality, efficiency, and impact of our delivery. Our team brings together diverse experiences and backgrounds across multiple locations, connected by a collaborative, supportive, and inclusive culture. We are equally passionate about customer success and creating an Employees First experience for our workmates.
About the Role
As a Manager, Services Consulting Management, you will lead and develop a high-performing team of consultants delivering Workday solutions to customers. You will be accountable for building consulting capability, ensuring consistent delivery quality, supporting customer satisfaction, and advancing a global delivery model.
You will partner closely with Resource Management, regional consulting teams, Engagement Managers, and project leaders to align staffing, skills, and delivery capacity with customer needs. You will also contribute directly to customer engagements, maintain deep expertise in Workday products and implementation methodology, and help shape the strategic direction of the Global Services and Professional Services organization.
Responsibilities
Lead, coach, develop, and retain a diverse, high-performing team of consultants supporting Workday applications.
Foster a collaborative, challenging, innovative, and inclusive team environment.
Own and continuously improve consulting onboarding, performance management, talent development, and career-growth processes.
Partner with Resource Management, regional teams, and Engagement Managers to staff customer engagements effectively and build required capability across the consulting organization.
Drive high levels of customer satisfaction, customer happiness, references, utilization, and delivery performance against quarterly objectives.
Ensure consultants follow Workday’s implementation methodology, delivery activities, processes, and procedures.
Support the development and implementation of technology solutions using Workday products, outsourced solutions, and proprietary tools and techniques.
Help assess customer needs, shape solution proposals, and oversee the implementation of end-to-end project solutions.
Operate proactively within a global delivery model, collaborating across regions, teams, and time zones.
Maintain and strengthen subject-matter expertise in Workday products, methodology, and customer requirements through active engagement with customer projects and delivery teams.
Contribute to the strategic direction of the Global Services and Professional Services organization by leading and participating in internal initiatives.
Model strong stakeholder management and collaborate effectively with customers, technical teams, developers, and operational partners.
About You
About You
Basic Qualifications
14+ years of overall experience implementing cloud-based enterprise systems.
10+ years of consulting experience and people-management experience and/or experience leading implementation teams.
Experience working with Workday, SAP, Oracle, PeopleSoft, or comparable cloud-based enterprise applications.
Other Qualifications
Bachelor’s degree in Engineering, Finance, Information Technology, or a related field. Master’s degree in Business, Information Systems, Information Technology, or a related discipline.
Demonstrated experience leading teams in a global delivery or distributed-services environment.
Strong consulting, organizational, and project-management skills.
Ability to manage multiple projects, initiatives, and priorities across time zones.
Strong networking, mentoring, coaching, and problem-solving capabilities.
Proven ability to thrive in a fast-paced, high-growth, high-energy environment.
Excellent written, verbal, interpersonal, and stakeholder-management skills.
Ability to collaborate effectively with customers, consultants, developers, technical operations, and cross-functional partners.
Success Measures
Success in this role will be reflected through
High customer satisfaction and strong customer-reference outcomes.
Achievement of utilization, staffing, delivery quality, and customer-happiness objectives.
Growth, retention, engagement, and career progression of consulting team members.
Consistent adherence to Workday implementation methodology and delivery standards.
Improved consulting capability, scalability, and operational efficiency within the global delivery model.
Meaningful contribution to strategic Professional Services initiatives.
Workday is proud to be an equal opportunity workplace.
Further, pursuant to applicable local ordinances, Workday will consider for employment qualified applicants with arrest and conviction records.
You may view the Workday's Pay Transparency Policy, and Equal Employment Opportunity is the Law notice, by clicking on their corresponding links.
Workday is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you need assistance or an accommodation due to a disability, contact us at accommodations@workday.com.
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Workday is committed to providing reasonable accommodations for qualified individuals during our application process, in order to perform one or more essential functions of their job, as well as regarding the use of AI tools for employment decision-making to any degree. Please see below for more details including how to request an accommodation as a qualified veteran, due to a disability or for religious reasons, or as otherwise provided under applicable law.
Workday prohibits taking adverse action against any candidate or employee for reporting a possible violation of this policy, requesting one or more work accommodations, exercising a privacy right, or cooperating in an investigation in accordance with applicable law. Any employee who retaliates against a candidate or employee for doing so may be subject to disciplinary action, up to and including termination of employment, to the fullest extent allowable under applicable law.
If you require a reasonable accommodation, you may email accommodations@workday.com, as far in advance as possible.
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