Make independent decisions within established practices and procedures to ensure project timelines and technical requirements are met.
Act as a trusted advisor to customer counterparts, communicating effectively on project-specific tasks and identifying integration gaps.
Provide active input on team direction and goals, collaborating to improve internal processes and efficiency.
Leverage AI tools (e.g., Claude) to speed up troubleshooting, documentation, and integration research – Redox is an AI-forward company and expects team members to build fluency with our approved AI toolset.
Willing to travel nationwide (5–10%).
Required Skills & Experience
3+ years of experience in technical project management, interface analysis, or data analysis (e.g., Project Coordinator, Interface Analyst, HL7 Engineer).
Strong understanding of interoperability standards (HL7v2, FHIR, X12) and API-based data exchange.
Ability to independently troubleshoot connectivity and data mapping issues.
Proven ability to handle non-routine situations and multi-week projects with minimal oversight.
Preferred Skills & Experience
Hands-on experience using AI tools (e.g., Claude, Gemini, NotebookLM) to support project work, documentation, or data analysis — we’ll discuss your AI experience and scope during interviews.
Healthcare, APIs, Interface Engines
Software Platform / Tools
Preferred: Jira, Zendesk, Claude, Atlassian Intelligence
Compensation
Compensation: The base salary range for this position is expected to be between $85,000 – 100,000 per year. Certain positions within Customer Success may be eligible for incentive compensation such as bonuses or commissions.
The base salary range is subject to change and may be modified in the future. The actual offer may vary depending on multiple factors unique to each candidate, including but not limited to the level of job-related knowledge, skills, qualifications, education/certification, and interview assessment.
Please note that the compensation details listed above reflect the base salary only. Redox offers a total rewards package that includes stock options and employee benefits for full-time employees. Our total rewards package includes the following:
Benefits & Perks
100% remote first culture (must be based in the US)
Unlimited Flexible Time Off
15+ Observed Holidays
Rest & R^Charge days (guaranteed a 3-day weekend each month)
R^Charge (6 weeks paid sabbatical + stipend)
401k match 50% for up to 8% on Day 1
Medical/Dental/Vision Benefits on Day 1
HSA & FSA, Life, Disability, Medical Travel & Employee Assistance Program
Paid Parental Leave (16 weeks)
Productivity Stipend & Wellness Fund
Redox Issued MacBook
Virtual and/or in-person Team & Company Events
Stock Options
Employee Referral Bonus Program
Additional Information
About Redox – Take a look here: https://youtu.be/4OjENXR6UXA
What We Do
Healthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox’s cloud-based platform is vendor and standards-agnostic and enables the secure and efficient exchange of healthcare data.
This approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutions. With hundreds of healthcare organizations and technology vendors exchanging data today, Redox represents the largest interoperable network in healthcare. Learn how you can leverage the Redox platform at www.redoxengine.com.
Other Stuff About Us
Redox is an EEO company. We fully support the diversity of our team. As part of our ongoing work to build more diverse teams at Redox, you will be asked to complete a voluntary EEO survey when applying. This survey is anonymous, we cannot link your application record with your survey responses. We request that you complete this voluntary survey as we run monthly reports for each team which provides data for diversity in terms of gender and ethnic background in our Applicants and our Hired Redoxers. We take this data very seriously and appreciate your willingness and time to complete this step in the process.
Successful candidates must be eligible to be employed in the U.S. and must reside & work in the continental U.S.
Thank you for your interest in Redox!
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