Make support self-serve. You’ll cut recurring support work at the source, with self-serve setup and diagnostics, integration health visible to the people who need it, and automation and permanent fixes instead of repeat manual triage.
Partner with product and with real customers. You’ll work closely with a dedicated product manager on discovery, prioritization, and outcomes, and also directly with enterprise client engineering teams who build against our API.
Why will you love being a part of Testlio?
Great Culture: Testlio is a female-founded company, and half of our team identifies as women. We’re proud of our inclusive, purpose-driven culture where people genuinely enjoy collaborating. As part of our team (we call ourselves TestLions), you’ll help create exceptional digital experiences for our customers, while also contributing to our freelance network.
Remote Work: Our culture is built around remote work. We’ve created systems to allow us to successfully work together asynchronously as a fully remote and globally distributed team. Testlio provides the tools and guidance for everyone to succeed in their careers in a fully remote setting. Our working style encourages everyone to make decisions, communicate effectively, and work at a sustainable pace.
Investment in You: Your growth and well-being matter to us. You’ll have flexible paid time off—including national holidays, personal days, and sick days—plus stock options so you can grow with Testlio. We also provide a $300 annual learning stipend to support your personal and professional development.
Winning Business: Testlio is growing, profitable, and cash-strong. We are leading our industry with exceptional clients who provide us with a high NPS score and a 4.7 rating on G2. Our business model is global, enterprise, and subscription-based. Several of our largest clients have been with us for 7+ years, and many spend $500K+/year with Testlio.
What would your day look like?
Shaping what’s next
Stay close to the code: Expect to spend roughly 20–30% of your time on hands-on engineering, including writing production code, providing substantive reviews on critical-path pull requests, and signing off on key technical designs. You’ll help remove critical technical bottlenecks and contribute directly when needed, while empowering the team to own and deliver work independently.
Public API strategy: Own Testlio’s public API end to end: OpenAPI specifications kept current in every service repo and treated as the consumer contract, a coherent versioning and deprecation policy, consistent authentication and authorization on every endpoint, rate limiting, and traceability across the request path.
Integration architecture: Set the multi-quarter technical direction for a sync platform that must stay correct across a dozen third-party APIs, each with its own data model, rate limits, and release cadence. Reduce per-vendor special-casing in favour of a common mapping and sync core.
Roadmap ownership: Turn strategy into a sequenced roadmap with your product partner, and own technical delivery from concept to production.
Running it with rigor
Engineering operating rhythm: Establish effective planning, prioritization, and design review practices that balance delivery speed with long-term scalability.
Technical leadership: Combine engineering vision and team mentorship with hands-on technical contribution, staying close to the codebase to understand the team’s work and make informed technical decisions.
Third-party dependency management: Own the risk that comes with depending on other people’s APIs. Track vendor changelogs, deprecations and sunset dates, plan migrations before they become incidents, and keep credential, token, and connection failures from turning into client-visible outages.
Production support and escalations: Own production support for your domains, including triage, escalation management, and root-cause resolution. Drive automation, self-serve setup, and permanent fixes that measurably reduce recurring support volume and improve operational efficiency.
Reliability and observability: Define service level objectives for sync freshness, sync success rate, and API availability and latency; build the dashboards that make integration health self-serve; and lead root-cause analysis on production issues.Engineering standards: Ensure work is traceable and the Definition of Done is consistently met, minimizing escaped defects and keeping cloud costs in check.
Team growth: Coach engineers technically, bring AI-assisted development workflows (e.g., Claude Code) into daily practice, and reduce knowledge silos through reviews and documentation.
What do you need to succeed?
Technical skills
Engineering management: 5+ years managing a team of 4+ engineers in an agile, remote environment.
Hands-on technical leadership: Recent experience writing production code and designing or evolving production systems. You are comfortable working directly in the codebase, contributing to implementation, reviewing code, and making architectural decisions alongside your team.
Public or partner-facing API ownership: Proven experience designing, versioning, documenting, and deprecating APIs consumed by people outside your own company. You’ve made a breaking-change decision and lived with the consequences. OpenAPI, idempotency, pagination, webhooks, and rate limiting are familiar ground.
Third-party integration systems: Experience building or running integrations against external APIs at scale: OAuth flows, credential storage and rotation, retries and backoff, queue and poison-message handling, conflict resolution in bi-directional sync, and per-tenant blast-radius control.
Technical stack: Strong affinity with TypeScript and Node.js on AWS, including serverless (Lambda), DynamoDB, and event-driven patterns.
Nice-to-haves
Identity and access: Practical knowledge of OAuth 2.0, OIDC, SAML, and enterprise SSO, plus token scoping and least-privilege API roles.
Broader stack familiarity: Kafka, GraphQL, Python, and React are a plus.
Observability and performance: Experience with observability and APM tools (e.g., New Relic, Datadog, Sentry) and optimizing slow database transactions.
Application security: Knowledge of application security best practices and integrating security review into the SDLC.
Legacy modernization: Experience modernizing legacy systems or paying down significant technical debt while keeping a product running.
SaaS experience: Prior experience managing a SaaS product is a plus.
Human skills
Fluency in English, with excellent written and verbal communication.
Collaborative. Works effectively with product management and cross-functional partners in a distributed, asynchronous setting.
Organized and thorough, with a meticulous approach to standards and process.
Growth catalyst. Passionate about team productivity, technical excellence, and continuous improvement.
Results-oriented, with data-driven decision-making.
What is the application process?
We do our best to bring on individuals who are excited about their role and have the potential for a great future with Testlio. Since we are 100% distributed, you’ll meet with several people from our organization so you get a clear picture of who you’d work with and what the role expects. Our process typically takes 3 to 4 weeks.
Application review
Recruiter interview
Hiring Manager Interview
Live Technical Exercise
2 team and stakeholder interviews
Reference checks
Offer
Diversity and inclusion
Testlio is an equal-opportunity employer deeply committed to creating an inclusive environment for people of all backgrounds and identities. We are female-founded, and 46% of our team members identify as women. For more information, see the DEI section of our website.
#LI-Remote
