The Team
Upstart’s Partner Implementation & Enablement team is responsible for bringing new bank and credit union partners onto our platform and keeping existing partners equipped to run their lending programs. We own the operational core of the partner relationship: the diligence materials partners use to evaluate us, the change management process that tells them when our policies and models change, and the systems that deliver both. How quickly a partner can launch, and how much confidence they have in us once they have launched, is decided by this team’s work.
As the Diligence Program Lead at Upstart, you will own the diligence and change management programs our lending partners depend on. You will answer the due diligence questionnaires that partners and their examiners require, maintain the document library and access controls behind them, and run the recurring process that notifies partners when our policies, procedures, and models change. You will work across Compliance, Lending Partnerships, Account Management, and Product to turn a set of manual, individually held processes into programs that hold up as the partner base grows.
How you’ll make an impact
Own the lending partner change management program end to end: assemble each release, notify partners of policy, procedure, and model updates, and keep the supporting document libraries current.
Respond to lending partner due diligence questionnaires and information requests, working with Compliance, Legal, and Model Risk Management to source and verify every answer.
Maintain the partner-facing document repository and its access controls, including which materials each partner can reach based on their product mix and stage in the relationship.
Run the recurring corrective action reporting cycle: validate the source data, distribute partner-specific reports, and confirm delivery with the teams that publish them.
Work with Product to move manual diligence and change management workflows onto supported tooling, and document each process so more than one person can run it.
Identify gaps in policy ownership and documentation approval status, and raise them with Compliance and Lending Partnerships before they reach a partner.
Minimum Qualificationsu
Bachelor’s degree or equivalent practical experience
5 years of experience in financial services compliance, risk, audit, or third-party due diligence
2 years of experience responding to due diligence questionnaires, regulatory examinations, or audit requests from banks, credit unions, or other regulated institutions
Experience owning a recurring operational or reporting process end to end, including its documentation
Experience administering a document management system, virtual data room, or other controlled-access content repository
Preferred Qualifications
Knowledge of consumer lending products and the policies that govern them, including personal loans, auto, and home equity
Knowledge of model risk management practices and how model documentation is shared with third parties
Knowledge of third-party risk management expectations at banks and credit unions
Skilled in using generative AI tools to draft, verify, and maintain large volumes of written documentation
Ability to build process automation in spreadsheet or workflow tools and hand it off to others to run
Ability to influence across compliance, legal, product, and commercial teams without direct authority
Position location This role is available in the following locations: Remote
Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.
#LI-REMOTE
#LI-Associate
At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).
United States | Remote – Anticipated Base Salary Range
$99,800—$138,000 USD
What you’ll love
At Upstart, our benefits for full-time employees are designed to support your health, financial well-being, family, and personal growth. Here’s what you can expect:
Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada)
Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only)
Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada.
Health Savings Account contributions from Upstart for eligible plans (US only)
Income protection benefits, including life insurance and disability coverage for added financial security
Paid time off, sick leave, and company holidays, in line with local requirements
Paid family and parental leave to support caregiving and major life moments (duration varies by country)
Family-centered benefits to support fertility, parenthood, and caregiving needs
Employee Assistance Program (EAP) offering mental health support and life-centered resources
Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only)
Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you
Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from
Connection and community through team events, all-company updates, and employee resource groups (ERGs)
Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City
For roles based in Canada, please note that we are not currently able to hire in Quebec.
Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices.
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com
https://www.upstart.com/candidate_privacy_policy
