To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here! Helping Independent Restaurants Thrive. https://wondersco.com/about-us/
WHAT WE’RE LOOKING FOR
As a Network Engineer, you will work on all things related to the company network infrastructure, from on-prem and the cloud. You will design, implement, and maintain a reliable, secure and efficient data communications network for our offices around the world. You should be ready to contribute to improvements and design. The ideal candidate will be able to deploy, configure, maintain and monitor all active network and VoIP equipment in order to ensure smooth network operation.
Mission
To design, build, and maintain the company network to ensure it always stays up and running, can scale, and can handle the unexpected.
Successful Outcomes
The network has a high agreed upon SLA uptime
The network has proper redundancy in placed in case of failure
The network must continue to meet the demands of business as it grows
The network team, as a whole, knows how to properly handle and resolve network related incidents
WHAT YOU’LL ACCOMPLISH
Design, administer, maintain and support the availability, performance and security of the network systems that include, SDWAN (Aruba Silverpeak), Cloud Networking (AWS), Routers (Ubiquiti Edge Routers), wireless networking(Unifi), Firewalls, Switches (Cisco), Load Balancers, VPN, QoS, MPLS, SBCs, PBX platforms (Asterisk), Circuits and servers evidencing strong knowledge of security, switching, and routing technologies
Monitor network performance (availability, reliability, utilization, throughput, goodput, and latency) and test for weaknesses
Monitor and identify capacity, quality, and performance issues for VoIP traffic to ensure continued, uninterrupted operation of telephony systems
Perform network maintenance and system upgrades including service packs, patches, and hotfixes
Provide Level-2/3 support and troubleshooting to resolve issues reported by end user
Perform analysis of maintenance failures, research trends, causes of failures, and recommend solutions to avert future failures
Perform, and troubleshoot, on all voice services for all LAN and WAN hardware modules
Liaise with vendors and other IT personnel for problem resolution
Fully support, configure, maintain and upgrade in house networks and servers
Define network policies and procedures
Gather, compile, and maintain enterprise level VoIP network diagrams
Research and make recommendations on server system administration
ABOUT YOU
4+ years of proven hands-on experience in a network administrator role
Hands on experience in networking, SDWAN, routing, switching, VoIP, wireless
Hands on experience configuring Ubiquiti routers using CLI
Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS, route redistribution, Spanning Tree)
Knowledge on Cisco, ASA, Dynamic Routing, OSPF, Proxy Servers, Web Filtering and Networking (LAN/WAN, VLAN, DNS, MPLS)
Solid understanding of the OSI or TCP/IP model
Hands-on working knowledge of carrier-grade VoIP infrastructure, specifically: hosted PBXs platforms (Asterisk), endpoint devices (Polycom, Cisco SPA)
Hands-on experience with monitoring, network diagnostic and network analytics tools
Excellent knowledge of best practices around management, control, and monitoring of server infrastructure
Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution
Ability to setup and configure server hardware and deployments in on-prem data centers
Ability to configure network infrastructure with IaC such as Terraform
Maintain version control of configurations using Github
Experience in network setup in cloud environments such as AWS (Direct Connect, Transit Gateway, VPC Peering)
Able to understand and analyze WireShark results to solve complex SIP VoIP and IP internetworking challenges
Great at organizing, prioritizing and multitasking
Self-learner, independent, and have outstanding problem-solving skills
Excellent verbal and written communication skills
BS in Electronics and Communications Engineering or related field
Must be able to work night shift and be flexible to work off hours and weekends if required
Network stack: Ubiquiti routers, Cisco switch, Cloud Networking (AWS, Azure or GCP), IaC (e.g. Terraform), OSPF, BGP, MPLS, IPLC, Metro Ethernet, IPSec, SDWAN, point to point VPN, OpenVPN, Wireguard, Bind9, Asterisk, DNS,
Wonders is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.
If you do not meet all the requirements listed above which candidates rarely do, don't worry. We still encourage you to apply!
