Analyze and optimize customer and partner touchpoints and look for patterns in incoming requests and workforce management to then put them into actions and improvements.
Collaborate closely with other teams to meet the needs of the customers and improve overall level of service.
Day-to-day in this role you’ll
Lead, coach, and develop a team of Team Leads to ensure high performance and engagement.
Drive operational KPIs, including quality, productivity, customer satisfaction, and service levels.
Analyze performance data and identify opportunities for improvement.
Partner with cross-functional stakeholders to solve operational challenges and improve the customer experience.
Lead process improvement, automation, and AI adoption initiatives within Support.
Support workforce planning, performance management, and team growth.
Foster a culture of accountability, continuous learning, and operational excellence.
Our humble expectations
You can formulate yourself very well, both verbally as well as in written form in English and Kazakh or Russian
You are customer obsessed and have experience in Customer Support or Customer Service.
You have relevant experience in leading a team.
You enjoy working together and leading a growing team, and making sure your colleagues always understand the purpose of what they do and what defines a great performance.
Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously, and effortlessly determine which to prioritise.
You are able to translate data into actions and make the rest of the core team understand how Customer Support is progressing, so you need to have good Excel skills.
You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment.
You have strong presentational skills and proficiency in Office tools
What we offer
A unique opportunity to lead and develop support leaders in one of Europe’s fastest-growing technology companies.
High ownership and visibility, with the ability to directly influence team performance and customer experience.
The chance to drive operational excellence, process improvements, and AI adoption at scale.
A collaborative, low-hierarchy culture where your ideas and initiatives can make a real impact.
Opportunities for professional growth, leadership development, and internal career progression.
Competitive compensation, benefits, and the flexibility of working in a fast-paced, international environment.
Next steps
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today! 💙
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .
