Issue Resolution – Troubleshoot merchant, equipment, and operational issues, escalating complex cases to the right team and following through on the outcome.
Sales & Operational Support – Help Account Management and Merchant teams with partner requests, administrative tasks, and store updates.
Quality & Accuracy – Check that merchant information and menus are accurate, and ensure our merchants are operating to the Wolt standard.
Process Improvement & Collaboration – Spot recurring issues, share merchant feedback, and work with internal teams to improve the partner experience.
Our humble expectations
Strong communication and stakeholder management skills
Excellent organisational and multitasking abilities
Solution-oriented mindset with strong attention to detail
Ability to work independently and manage multiple priorities simultaneously
Comfortable working in a fast-paced operational environment
Experience in onboarding, account management, operations, customer success, or merchant support is
considered a plus
Familiarity with food delivery, marketplaces, or e-commerce environments is considered an advantage
Fluent in English, Maltese is a plus
What you’ll get by joining us
The opportunity to directly impact merchant success and customer experience
A dynamic and collaborative working environment
Exposure to cross-functional projects and market launches
Career growth opportunities within a global tech company
The chance to contribute to the growth of one of the fastest-growing technology companies in the region
Next steps
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! Once applied, a member of our Talent
The acquisition team will be contacting you shortly, in order to initiate the hiring process.
Compensation
The successful candidate’s starting pay will fall within the pay range listed below and is determined based on factors such as the candidate’s skills, experience and qualifications. Please note, that the starting pay may vary if the candidate does not fully meet the expectations as outlined in this job posting.
The salary below is the monthly salary range for this position.
To learn more about our benefits, please do not hesitate to bring this up with our Talent Acquisition Partner!
The successful candidate's starting pay will fall within the pay range listed below and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions.
This position is not eligible for consideration for an equity/RSU grant.
Pay Range
€1.574—€1.967 EUR
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .
