Wns Procurement
From Wns Procurement's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
The main purpose of this position as part of the senior management is to lead a team with specialist function. You are customer & client facing & strive to deliver excellent customer experience. You are accountable for designing, implementing & tracking a portfolio of improvement projects for your functional area.
Lead a team of operational leaders
Deliver contractual and commercial performance through cost and profitability management
Create a high-performing, highly-engaged team through modeling desired WNS leadership behaviours, effective coaching, performance management and recognition
Build excellent relationships both internally and externally at all levels
Ensure compliance to all relevant process and regulatory standards
Control and minimise costs
Drive continuous improvement and create value by delivering excellent customer experience
Grade 12/Matric
Proven track record of 5 years’ experience as senior operations manager
Experience in a contact center/BPO environment and specifically experience in managing a sales team
Leadership
Change management
Effective coaching skills
Commercial acumen
Planning and organizational skills
MS Office at an advanced level
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