Provides administrative support to the Clinical Review Department if needed
Participates and understands scope of responsibility pertaining to ongoing Quality Initiative Projects
Maintains acceptable levels of performance for all Key Performance Indicators, such as Average Talk Time (ATT), Quality, and adherence to schedule
Participates in the HealthHelp Quality Management Program as required
Adheres to all HIPAA, state and federal regulations pertaining to the clinical programs
Adheres to both URAC & NCQA standards in keeping with HealthHelp’s compliance initiatives
Carries out other projects and responsibilities as assigned
High School Diploma/GED, required
Minimum One (1) year of Healthcare customer service (call center) experience required
Ability to hard line internet into computer equipment provided, required
Internet upload speed of 5 mbps and download of 25 mbps, required (verified at onboarding)
Ability to adhere to strict schedule with ability to adapt to schedule changes, as schedules are subject to change, required
Prior experience in a fast-paced in-bound call center environment, preferred
HIPAA compliant room, required (verified at onboarding)
Prior experience in the healthcare industry (i.e., prior authorizations, patient care, CPT codes, etc.), preferred
Ability to read clinical terminology with high levels of proficiency
Ability to work efficiently in a fast-paced, high call volume, performance driven Contact Center
MS Outlook and Windows proficiency
Ability to work on dual monitors and navigate multiple software applications simultaneously
Strong time management skills
Highly skilled at delivering client and customer satisfaction
Must possess strong verbal and written communication skills
PHYSICAL REQUIREMENTS
Ability to wear a headset for 8 hours a day, required
Ability to respond quickly to instructions in a fast-paced work environment, required
Ability to talk without voice restrictions for 8 hours a day, required
Ability to sit for extended periods of time without a break, required
Compensation Disclosure
The base salary for this position is $33,280 annually.
In addition to base pay, this role may be eligible for performance-based bonuses, incentive pay, or commissions, which are not included in the listed base salary range.
WNS complies with all applicable federal, state, and local pay transparency laws, including those in California, Colorado, New York, Washington, and Illinois.
Note: For complete compensation information, please refer to the job posting on our official careers page.
Benefits Overview
Our benefits package includes (but is not limited to)
Medical, dental, and vision insurance
Paid time off (PTO), holidays, and sick leave
401(k) with company match or other retirement plan
Life and AD&D Insurance
Employee Assistance Program
Equal Opportunity Employer Statement
WNS is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected under federal, state, or local law.
We also provide reasonable accommodations to individuals with disabilities and for sincerely held religious beliefs in all aspects of employment, including the application process.
How to Apply
Please submit your application, including a resume and optional cover letter, through our careers page or email to talent@healthhelp.com.
