Wipro
From Wipro's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
It has always been in our DNA - as the world around us changes, so do we.
Scores your resume against this job the way resume scanners do: the job's hard and soft skills, searchability, recruiter tips and formatting.
Create a free account to see your score. Your resume stays in this browser until then, and we never store it.
Already a member? Sign in
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs
College Undergraduate/Bachelors Degree/High School Graduate Old Curriculum/Senior High School Graduate
Fresher
Fluent in English is a must
Excellent telephone and email communication skills
Must be detail oriented, reliable and have the ability to handle multiple priorities in a fast-paced environment
Solves routine problems effectively, gathering the information necessary from the customer
Applies systematic approach to solving problems
Professional and positive in interactions with others and is able to establish rapport quickly
Treats others with courtesy and respect
Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals
Able to understand and communicate to the customers requirements as per the SOP defined/information available in knowledge management portal.
Neutral Voice and Accent and call management
Domain and Industry Skills
Process Knowledge
Effectively communicating with customers by composing accurate, prompt and effective replies to customer inquiries, via phone, chat and e-mail
Ability to handle difficult or sensitive issues with customers in a polite and tactful manner
Collects and contributes to daily/weekly/monthly reports monitoring customer activity
Understanding company products, systems and customers
Fielding all incoming help requests from clients via telephone and/or chat/emails in a courteous manner
Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
Follow standard processes and procedures to resolve all client queries
Resolve client queries as per the SLA’s defined in the contract
Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
Document and analyze call logs to spot most occurring trends to prevent future problems. What are we saying by document and record?
Maintain and update self-help documents for customers to speedup resolution time
Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
Ensure all product information and disclosures are given to clients before and after the call/email requests
Avoids legal challenges by complying with service agreements
Mandatory Skills: Customer Service Helpdesk.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Apply now
Apply Now
Start applying with LinkedIn
Start
Please wait...
Information at a Glance
Get Job Alerts
Receive notifications when we have open roles and get other relevant career news
Register >
Join Us
Explore open roles that match your interests and skills
Search Jobs >
If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.
Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.
Wipro.com
Explore All Jobs
Privacy policy
Terms of use
Fraud Awareness
Wipro Locations
Cookie Consent Manager
Opens in a new tab.
Opens in a new tab.
Opens in a new tab.
Opens in a new tab.
© 2026 Wipro Limited
×
Cookie Consent Manager
When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
Required Cookies
These cookies are required to use this website and can't be turned off.
Required Cookies
Show More Details
Required Cookies
SAP as service provider
We use the following session cookies, which are all required to enable the website to function:
"route" is used for session stickiness
"careerSiteCompanyId" is used to send the request to the correct data center
"JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
"Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another
Cookies from provider SAPasserviceprovider are required and cannot be turned off
Functional Cookies
These cookies provide a better customer experience on this site, such as by remembering your login details, optimizing video performance, or providing us with information about how our site is used. You may freely choose to accept or decline these cookies at any time. Note that certain functionalities that these third-parties make available may be impacted if you do not accept these cookies.
Consent to all Functional Cookies
Show More Details
Functional Cookies
YouTube
YouTube is a video-sharing service where users can create their own profile, upload videos, watch, like, and comment on videos. Opting out of YouTube cookies will disable your ability to watch or interact with YouTube videos.
Cookie Policy
Privacy Policy
Terms and Conditions
Consent to cookies from provider YouTube
Confirm My Choices
Accept All Cookies