Position Summary
The Implementation Analyst I collaborates with business units to understand integration requirements and designs efficient solutions to connect various applications and systems. This position implements data mapping, transformation, and validation to facilitate successful integration. The Implementation Analyst I reports to the Infrastructure Manager and provides excellent service and support while demonstrating the Company’s values and supporting the mission.
Position Duties & Responsibilities
Collaborate with business units to understand integration requirements and design efficient solutions
Conduct stakeholder interviews and discovery sessions to gather, document, and validate business and technical requirements
Complete gap analysis and current-state mapping; analyze current-state processes and recommend future-state improvements
Identify and establish the scope and parameters of requirements analysis on a project-by-project basis, including project impact, outcome criteria, and metrics
Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards
Translate conceptual user requirements and business needs into functional requirements for vendors, developers, and project teams
Develop process and system requirements and communicate them to vendors and stakeholders as needed
Assist with implementation of banking applications, digital banking systems, payment solutions, and operational technologies
Coordinate implementation activities between business units, vendors, and technology teams
Participate in project planning, milestone tracking, issue management, and change proposal assessment
Assess change proposals and assist in defining solutions that achieve organizational goals
Collaborate with cross-functional teams including developers, system administrators, business analysts, end users, customers, outside consultants, application engineers, and technicians to facilitate successful integrations
Support integration testing between systems and participate in the validation of purchased solutions to verify features and functions are enabled and optimized based on specified requirements
Continuously monitor implementations and proactively address potential issues
Escalate implementation issues and coordinate resolutions
Verify implementations adhere to security standards, regulatory compliance requirements, banking regulations, internal procedures, and internal controls
Implement security measures such as data encryption and access controls to protect sensitive information during integration
Validate system controls and user access requirements
Support audit requests and compliance reviews
Maintain comprehensive documentation of implementation processes, configurations, protocols, procedures, workflow diagrams, implementation records, and project artifacts
Create training materials and assist in training end users and support staff on integration processes and best practices
Facilitate knowledge transfer activities
Serve as liaison between business units, vendors, and internal technology teams
Participate in vendor meetings and solution reviews
Monitor vendor deliverables and implementation timelines
Assist with communicating upcoming product releases to impacted business units
Assist with negotiations of third-party contracts and agreements as needed
Evaluate, research, and recommend industry solutions, technologies, and tools that improve efficiency, scalability, cost effectiveness, digital products, and stakeholder experience
Assist in defining implementation standards and guidelines for the organization
Responsible for reporting on implementation status, key metrics, dashboards, and improvement opportunities
Share insights and recommendations with team members and management to drive continuous improvement
Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, participating in professional associations, and attending requested training
Adhere to all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program
Participate in outside community activities as required
Perform other duties as assigned
Required Qualifications
High School diploma or GED
Bachelor's degree in information technology, information systems or related field preferred
1 year of previous experience in IT application development, technical software design, and development, or other directly related experience
Previous bank experience preferred
Agile, Project Management (PMI-BPA, PMI-ACP, CSPO), or Lean Six Sigma Green/Black Belt Certification preferred
Strong knowledge of MS Office and other standard software applications
Ability to perform testing, including planning, documenting, and knowledge transfer as directed
Strong troubleshooting skills and initiative to see problems through completion
Ability to communicate with team members, customers, and vendors in a clear, concise and professional manner
Ability to work closely and effectively in a multi-faceted team environment consisting of technicians, engineers, vendors, consultants, and customers
Ability to work effectively in a fast-paced environment
Ability to work on multiple projects simultaneously while accomplishing daily tasks
High standards for integrity, honesty, professionalism, and work ethic
Commitment to service excellence
Ability to work independently while demonstrating excellent organization and follow through
Demonstrate flexible and efficient time management and ability to prioritize workload
Ability and willingness to work with purpose and a strong sense of urgency
Self-motivated, positive, and enthusiastic
Self-starter with a strong desire to exceed expectations
Maintain confidentiality discretion
Ability to effectively work in collaboration with others to achieve business objectives
Willing to grow and be challenged
COMPREHENSIVE BENEFITS & RECOGNITION
We believe success should be acknowledged and celebrated. That’s why we offer an all-inclusive total compensation package, including generous ATO, personal days, sick time, along with unique offerings such as the ability to combine accrued time with short-term disability for 100% pay, and more. Our Employee Assistance Program and Employee Care Fund provide additional support when you need it most. We celebrate achievements through peer-nominated award ceremonies and an interactive digital rewards platform, ensuring employees’ contributions are recognized companywide.
GROW WITH US
“Grow With Us” is more than a slogan—it’s an invitation. Whether partnering with local schools to teach the next generation hands-on financial life lessons through School Bank, exploring diverse career paths through our Banker Academy Program, or investing in yourself through our Employee Stock Purchase program, you’ll find opportunities tailored to your interests and ambitions while working for WBT. We invest heavily in development through mentorships, workshops, banking schools, and certifications because when our people grow, our customers thrive.