RESPONSIBILITIES
Drive product development, leading the creation of products that are critical to our clients’ businesses
Lean on your deep client services experience to drive effective decision-making on complex issues of scope, design, architecture, and process
Deliver timely, tailored communication for various audiences: engineering teams, product managers, marketing partners, and C-level executives
Create, guide, and communicate the holistic project plan and goals to create alignment and drive convergent implementation
Encourage sustainable flow for your team while focusing on key client objectives
Be flexible and adaptive to changing scenarios and environments by applying appropriate project management frameworks to suit the customer and product
Regularly visit your client, usually 1-3 days per month, up to 20% of the time during kickoff or launch periods
Engage directly with clients, managing the account details, project scope, and relationship
QUALIFICATIONS
7+ years of experience in the software development industry as a Project Manager, Product Manager, Product Owner, Team Lead, or Scrum Master in a client services business
Experience leading Fortune 500 custom software development projects, from discovery through UX design, implementation, and deployment
Demonstrated empathy, experience, and confidence managing software projects with complex scope and with multiple external/client executive stakeholders
An experienced technical problem solver who can adeptly figure out how to address and communicate technical or process issues between systems (e.g., API issues vs client-side, bug management issues, etc.)
Expert communicator who regularly runs workshops and structured meetings to align client stakeholder groups on enterprise business goals
You have a blend of business, user experience, and software project management acumen, and a mindset of motivating clients and 3rd party counterparts to be collaborative partners
You've managed projects in which you mentor other product, development, design, and testing team members
Professional or personal experience utilizing AI tools
BONUS POINTS
Professional experience as a Project or Product Manager and Scrum Master from a major technology consultancy or agency
Led projects that require the build and delivery of successful native iOS and/or Android applications that have been successfully delivered to a high volume of users
You’ve taken part in Agile transformation or application of Agile methodology (Scrum, Kanban, etc.) on software development projects
Certifications such as CSM, CSPO, PMP, SA, SPC, etc.
EQUAL OPPORTUNITY EMPLOYER
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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