Build and deploy digital learning interactions that guide clients through their onboarding journey and promote ongoing utilization of our software.
Manage the creation, organization, and administration of just-in-time enablement content delivered via digital adoption and learning management systems.
COMMUNICATION/STAKEHOLDER RELATIONS
Skilled at navigating team dynamics while also capable of independent/self-driven work.
Ability to present during meetings and flex the communication style based on current needs (stakeholder, project, team, business, etc).
Ability to communicate daily and negotiate with stakeholders to manage expectations and deliver on agreed-upon timelines.
Strong written communication skills with the ability to develop job aids, document business rules, etc.
Create and/or implement methodologies to standardize work
Attend weekly calls to provide updates and check projects' progress with the Stakeholders
Planning and time management to ensure timely delivery of tasks and exceed quality expectations from Stakeholders
Maintain confidentiality and build effective relationships with other internal departments within TELUS and TI as a whole
SKILLS & KNOWLEDGE
English - B2 - Required
Oral and written comprehension
Appropriate use of language
Experience with conducting Needs analysis and impact assessment (TNA) - Required
Prior experience in creating microlearning materials - Required
Proficiency in content authoring tools (MSO, ACC, Articulate 360 (Rise 360 mainly, Storyline 360 - voice over, triggers, branching) - Required
Proficient in editing and producing high-quality video and audio content for training purposes. (Adobe After Effects, Premiere Pro, Character Animator, Vyond, Camtasia, Audition)
Experience leveraging current theories, principles, methodologies, and techniques of learning (adult learning, ADDIE model, agile methodology, Bloom's taxonomy)
Learning Design (Instructional Design) focused on UX User Experience
Experience in developing content for online and/or multimedia environments
Skills in proofreading and minor copy editing
Experience in adult education or in designing training programs
Confidence when presenting and collaborating across varied business units and levels of the organization
Strong attention to detail and organizational skills
Time management
Ability to work with a high-performing team and become a strong contributor
Learner-centered and performance-based learning strategies
Ability to create visual/graphic materials based on a learning concept
STUDIES AND EXPERIENCE
1-3 years Experience in Client/Stakeholder management - Required
1-3 years of University studies (Graphic Design, Marketing, Learning, Pedagogy) - Required unless demonstrated experience
1- 3 years of Instructional Design / Training Development / Learning experience - Required unless demonstrated experience - Required
Experience with course authoring software - Required unless demonstrated
Advanced development-oriented experience (web, graphics, etc.) - Required
Experience recording and editing videos, creating engaging and on-brand content that resonates with the target audience
Graphic design and/or animation experience with a keen eye for design and details
Designation or certificate in change management, training and/or facilitation
EQUAL OPPORTUNITY EMPLOYER
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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