Exercise solid project leadership skills combined with strong business acumen and in-depth analytic skills.
Coach and mentor consultants throughout the course of the project and assist with the creation of project deliverables, as needed.
Define and Manage the stage gate reviews during the projects to meet the compliance standards that are established.
Adopt and adhere to a standardized development lifecycle methodology for all projects with all COEs
Establish and maintain trusted advisor relationships with client project stakeholders by providing vision and future product roadmapping.
Work well with customers, internal technology and product teams to articulate issues and communicate effectively
What we’re looking for
Experience
7+ years of experience leading enterprise-wide transformation programs
5 + years consulting experience, preferred
Experience implementing multiple Small, Medium and Enterprise scale Salesforce solutions
Multiple Salesforce.com http://Salesforce.com Certifications (Admin, Consultant, Developer, Architect)
Demonstrated leadership skills, with direct responsibility for managing project managers, technical and non-technical resources, budget and schedule.
Demonstrated Project/Program management skills with teams of varying size.
Demonstrated history of delivering high quality results on schedule and within budget.
Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written.
Ability to weigh business and technical requirements to produce project plans and estimates.
Extensive external consulting experience, including CRM consulting; and hands-on experience with Salesforce.
Ability to manage and mentor business resources
Ability to work effectively in a fast paced, high energy, team-oriented environment.
Ability to multi-task and perform effectively under pressure.
PMP Certification highly preferred
Education
University degree or college diploma in Business Administration and/or Project Management (or equivalent experience) preferred.
Salesforce certifications: Admin,preferred
Technical competencies
Practical experience in one or more CRM software products (e.g., Salesforce, Siebel, Oracle, Clarify, Vantive, PeopleSoft, NetSuite, etc.)
Familiarity with Waterfall and/or Agile methodologies
Soft skills
People leadership — Experience managing stakeholder relationships and influence senior executives across an organization.
Teamwork — Must collaborate effectively with technical and non-technical team members during projects. Ability to problem-solve and manage conflict.
Client focus — Must apply a client-centric mindset and ensure that all projects keep clients’ stated needs and goals top of mind.
Accountability — Must be willing to take ownership of and responsibility for their customers project success.
Communication and Organizational skills — Excellent communication, interpersonal and organizational skills
Innovation, creativity, and problem-solving — Should be willing to think outside the box when confronting project challenges, building out practice assets and defining methods to train delivery resources.
Creativity - Must be able to research and/or create methods of engaging people to drive change.
Leadership Qualities
Must have a strong commitment to living in service to others
Be of outstanding character; a leader who influences others to become the best versions of themselves and demonstrates wisdom, integrity and resilience even in tough times
Be a keenly intelligent builder, dedicated doer, and empathetic leader who enjoys developing teams and creative strategies
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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