White Oak Veterinary Clinic
From White Oak Veterinary Clinic's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
White Oak Veterinary Clinic is seeking a skilled and compassionate Veterinary Receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.
Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.
What to Expect
As you join our mission, expect to be supported in your work and home life with:
A comprehensive benefits package, including medical, dental, and vision insurance
Paid time off and a 401(k) plan for full-time employees
Professional development opportunities
Employee pet discount because we know your pets are family, too.
Salary: $16.00 - $17.00 per hour, determined by the candidate's skills, experience, and qualifications.
Schedule: This is a full time position. The hospital’s operating hours are Monday through Friday, 8:00 AM to 8:00 PM, and Saturday, 9:00 AM to 5:00 PM. Shift times may vary based on operational and staffing needs and may include 8:00 AM–5:00 PM, 9:00 AM–5:00 PM, 9:00 AM–7:00 PM, or 8:00 AM–8:00 PM. Candidates must be flexible and available to work a variety of shifts within the hospital’s operating hours, including rotating Saturday coverage.
Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience
Minimum 1 year of experience as a veterinary receptionist
Experience with veterinary practice management software; Cornerstone preferred
Experience coordinating domestic and international pet travel, including USDA health certificates and endorsements, is highly preferred.
Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
Strong verbal and written communication skills, including active listening and conflict resolution
Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients
White Oak Veterinary Clinic is a full-service, state-of-the-art veterinary hospital treating dogs, cats, and exotic pets from the White Oak, PA community and surrounding area. Our professional and courteous staff provides the best possible veterinary care, surgical services, and pet dental care for our highly valued patients.
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