Identify, analyze and solve problems by leading cross functional improvement teams.
Establish specific short / long term quality goals for assigned suppliers and drive continuous improvement activities.
Oversee disposition of Production Part Approval Process (PPAP) submittals at the factory ensuring that all content meets Whirlpool standards.
Actively manage the assigned suppliers to ensure seamless product launches for new parts or processes.
Work cross functionally to implement No Defect Forwarding strategies with assigned suppliers.
Provide real time failure analysis for test failures and assembly issues found in the factory.
Travel to suppliers as required and perform process / quality assessments to ensure suppliers are capable of manufacturing quality components to support our needs.
Identify and drive improvement initiatives on leading component failure modes for each product platform using external Service Incident Rate (SIR), Total Cost of Quality (TCQ), internal Customer Assurance Lab (CAL) data and First Pass Yield (FPY) line reject failure data.
Provide a critical link between the quality department and other process partners such as product design, manufacturing, procurement, marketing, etc.
Ability to manage multiple assignments concurrently
- Manage the return material authorizations procedure (RMA) and make sure this process keeps its finance compliance with SOX, this implies having a control on the material kept in quarantine,
- material rejected from warehouses and production lines
Advise and develop the necessary strategies to reduce customer field complaints.
Must value diversity of ideas, opinions, experiences, backgrounds, and perspectives needed to foster a competitive global business environment
Minimum requirements
Bachelor's Degree in Engineering or Science
2+ years of experience in a manufacturing environment
1+ years of experience with 8D, Drill Deep Drill Wide, 5 Why, Kaizen, failure modes and effects analysis (FMEA), or Production part approval process (PPAP)