Lead the training strategy and course curriculum design
Lead a team through a Go Live and Hypercare
Oversee the development of SOPs, QRGs, training content, training environment and anything else needed to ensure maximum retention of the WMS processes and functionality
Coordinate and deconflict training plans for Go Lives which includes but not limited to Basics of Infios, Train the Trainer, End User and Remedial
Develop training metrics to understand if training is on schedule to plan, all tasks completed and if training was successful in decreasing errors/issues during Go Lives and Hypercares
Learn relevant system configuration processes
Assist in testing
Assist in the system design and blueprint phase
Minimum requirements
Bachelor's Degree in Supply Chain, Business, Engineering or Operations
5+ years of experience in Supply Chain, Procurement or Order Management
3+ years of experience in Logistics Outbound processes
Preferred skills and experiences
Interpersonal skills: Strong collaboration and communication abilities to effectively engage with cross-functional teams and stakeholders
Technical/Product Knowledge: SAP. WMS experience is a differential
Design Thinking experience
Experience with IT interface, integration, system design or system maintenance
Communication, leadership, organization, project management and change management skills
Manage through or escalate issues, taking accountability
What we offer
Generous benefits package, Whirlpool employee discount, fitness & educational reimbursement programs, kitchenettes, and more! Saint Joseph/Benton Harbor locations: Beautiful, recently renovated office space, free coffee, biking/walking trails, and access to The Eddy - Early Childhood Center (depending upon availability - additional costs required).
Additional information
Whirlpool’s Ways of Working
Our goal is to provide an environment that helps you bring your best to Whirlpool every day. We offer flexibility and industry-leading time-off benefits that will help you balance what’s important at work and at home, including:
Always On Flexibility - You will have the autonomy to manage personal, family, and outside-of-work commitments as needed.
