Whip, Inc.
From Whip, Inc.'s careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
We are seeking a proactive, people-first Sales Manager to lead our driver onboarding and sales outreach team.
This is a remote position.
DriveWhip is reinventing car access for rideshare drivers, providing reliable, well-maintained rental vehicles that empower gig workers to hit the road and start earning fast. We are seeking a proactive, people-first Sales Manager to lead our driver onboarding and sales outreach team.
This role combines hands-on sales and account management responsibilities — serving as a key point of contact for newly approved drivers — with team leadership, workflow oversight, and performance management. The Sales Manager will actively support the driver conversion pipeline (outreach, onboarding, and pickup coordination) while ensuring the broader team meets daily production goals, quality standards, and turnaround expectations.
The ideal candidate is a strong communicator and closer who is also highly organized, analytical, and comfortable leading a team within a fast-paced startup environment.
Essential Duties and Responsibilities (include, but are not limited to the following):
Driver Sales, Onboarding & Outreach
Call, text, and email newly approved drivers to schedule vehicle pickups and drive conversion
Conduct introductory calls to explain DriveWhip benefits and guide drivers through next steps
Assist drivers in completing credit card authorization forms and submitting deposits
Send and manage weekly rental invoices and upfront deposit payments
Follow up with inactive and unbooked leads to maximize approved-driver conversion rate
Appointment & Pickup Coordination
Schedule vehicle pickups, including assigning VINs and confirming logistics
Lead orientation sessions covering DriveWhip policies, procedures, and expectations
Monitor and follow up on late rentals and no-shows (e.g., missed pickup appointments)
Manage win-back campaigns for drivers who have been inactive for several weeks or months
Driver Qualification Support
Partner with the Applications team to verify required onboarding documents, including driver's licenses, insurance, and rideshare account standing, before pickup
Flag eligibility concerns, discrepancies, or high-risk applications for escalation and review
Provide support for general driver issues such as mechanical problems, towing, or policy questions
Team Oversight & Performance Management
Monitor daily agent productivity, workflow completion, and outreach/conversion output
Track team KPIs and ensure agents are consistently moving leads and drivers through each stage
Identify workflow bottlenecks, quality concerns, or operational inefficiencies and escalate them to management
Provide day-to-day guidance, coaching, and support to sales and onboarding team members
Reinforce accountability, consistency, and adherence to company SOPs
Workflow & Operational Management
Oversee team lead and driver pipelines to ensure timely progress across all onboarding stages
Maintain accurate reporting, notes, and tracking within internal systems and CRM platforms
Coordinate with cross-functional teams including Applications, Compliance, HR, and Fleet Operations
Assist management in identifying operational improvements and implementing process enhancements
Adapt quickly to changing workflows, policies, and operational priorities in a startup environment
3+ years of experience in sales, account management, onboarding, or operations
Previous leadership, supervisory, or team lead experience preferred
Strong analytical and decision-making skills
Experience tracking productivity metrics and team performance
Comfortable reviewing sensitive information and making judgment-based decisions
Experience using CRM systems, spreadsheets, and workflow management tools
Familiarity with rideshare platforms (Uber, Lyft) is a bonus
Fluent or highly proficient in English
Call / SMS / Email volume
Conversion rate (% of approved drivers getting into cars)
Customer Satisfaction Score (CSAT)
Quality Assurance (QA) performance
Team productivity and turnaround-time metrics
Strong verbal and written communication skills, with a customer-centric, closer mindset
Strong leadership and team management skills
Highly organized with exceptional attention to detail
Ability to balance personal sales workload with supervisory responsibilities
Process-oriented with a focus on accountability and operational efficiency
Self-motivated, proactive, and dependable
Calm under pressure and capable of managing competing priorities
Adaptable and flexible within a fast-moving startup environment
Be part of a mission-driven startup changing the way gig workers get on the road
Lead a high-impact team at the center of the driver conversion pipeline
Opportunity for growth in a rapidly expanding company
Supportive and collaborative team environment
Typical work environment includes desktop computing work using typical desktop computing equipment (laptop, keyboard, mouse, monitors, desk, chair) in an office environment and/or remote workspace environment.
Salary: $700-$900 USD bi-weekly
Ability to sit and use typical desktop computing workspace equipment - e.g. mouse, keyboard, monitor, phone - for extended periods of time.
Manual dexterity to operate a typical desktop computing workstation.
Ability to communicate both verbally and in writing, using virtual meeting and communication tools such as email, Google Meet, and Slack.
Ability to lift and carry up to 15 pounds, if required.
Reasonable accommodations will be made for qualified individuals with disabilities.
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