Identify, track, and mitigate project risks, issues, and blockers, managing formal change requests when scope or timelines shift.
Prepare and facilitate recurring governance meetings, status checkpoints, and working group reviews.
Coordinate technical and operational workstreams to successfully configure, test, integrate, and deploy customer-facing and internal mobility solutions.
Ensure deliverables satisfy statement of work (SOW) commitments, operational readiness criteria, and customer satisfaction goals.
B. Stakeholder & Customer Coordination
Establish reliable, collaborative relationships with cross-functional team members, regional managers, and key external customer leads.
Serve as the day-to-day point of contact for project communications, progress updates, and operational coordination.
Produce clear, structured status reports, project dashboards, and summary decks tailored to project sponsors and steering committees.
Manage expectations transparently, identify delivery bottlenecks early, and escalate blocking issues with clear resolution pathways.
Partner with Sales and Solution Engineering during late-stage deal finalization to ensure smooth handover from pre-sales into delivery execution.
Collaborate with Operations and Customer Support teams to execute structured operational handover and transition to business-as-usual (BAU).
C. Operational Excellence & Process Improvement
Support continuous improvement of project management toolkits, onboarding templates, delivery playbooks, and tracking standards.
Identify delivery bottlenecks and workflow inefficiencies, recommending practical solutions to enhance operational agility and customer onboarding velocity.
Facilitate post-implementation reviews and retrospectives to document lessons learned and integrate findings into future delivery cycles.
Contribute to building best-in-class delivery standards across the APAC Program Management practice.
Required Skills & Experience
Program & Project Expertise
5–7 years of demonstrable experience managing multi-stakeholder technical or business implementation projects.
Practical working knowledge of modern project methodologies (Agile, Scrum, Kanban, Waterfall, hybrid).
Demonstrated capability tracking schedule, scope, resource allocation, and budget tracking.
Solid proficiency in RAID (Risks, Assumptions, Issues, Dependencies) tracking and resolution.
Exposure to AI-enabled platforms or workflow optimization tools is beneficial. Able to recognize the strategic value of AI in driving continuous improvement and performance excellence.
Cross-Functional Leadership
Proven track record coordinating multidisciplinary delivery teams in matrixed organizations.
Customer-centric approach balancing delivery timelines with commercial outcomes.
Strong capability to deconstruct business and functional requirements into actionable work breakdown structures.
Communication & Influence
High-caliber written and oral communication skills suitable for cross-functional alignment.
Ability to influence peers and departmental leads without direct disciplinary authority.
Structured, solutions-oriented demeanor when addressing timeline slippages or operational hurdles.
Confident facilitation skills for sprint ceremonies, steering updates, and kickoff workshops.
Education & Qualifications
Bachelor's degree in Business, Information Technology, Engineering, or a related field (or equivalent practical experience).
Recognised certification preferred: PMP, PRINCE2 (Practitioner/Foundation), PMI-ACP, CSM, or AgilePM.
Industry experience in SaaS, enterprise software, telecommunications, mobility, or financial services.
Hands-on proficiency with project platforms including Jira, Confluence, Asana, MS Project, Smartsheet, or Monday.com.
Personal Attributes
Strong personal accountability with an ownership-driven approach to delivery milestones.
Detail-oriented, highly organized, and disciplined in follow-through.
Adaptable to evolving priorities, regional timelines, and ambiguous business environments.
Collaborative, team-first mentality committed to customer success and operational excellence.
