Ability to respond to emergency situations (i.e., CPR, first aid, other medical emergencies, fire), undesired conduct and violations of property, policy and/or civil law as warranted for the safety/security of guests, employees and property. Ability to provide instructions and/or guidance for guest/employee safety.
Ability to remain calm and alert, especially during emergency situations and/or heavy property activity, serving as a role model for other employees.
Ability to investigate safety/security matters on behalf of guests and employees. Document accurate and pertinent information for incident reports and logs.
Ability to clearly communicate via two-way radios and telephones to the dispatcher for directions/instructions and assistance, as well as supervisors and fellow officers.
Ability to provide "guest" satisfaction through assistance, direction and information within property/department guidelines.
Attend and participate in shift meetings to receive instructions and information regarding internal property concerns.
Assist with the verification and escort of gaming currency and table boxes to/from the casino cage(usually casino positions only)
Qualifications
Performance Requirements: (Knowledge, skills and abilities)
Ability to read, write, speak, and understand the English language clearly to ascertain and document important information, to follow written and/or verbal instructions, to provide clear direction/guidance, and to communicate with others.
Social skills as demonstrated by the ability to listen and respond to employee or management inquiries/concerns using a positive, clear speaking voice, answering questions, and/or offering assistance, giving accurate information regarding plans, policies, or procedures within guidelines.
Ability to perform duties within hot to normal to cold temperature ranges and unfavorable conditions which can occasionally be noisy and wet.
Possess physical strength required for the job, consistent with a medium work level, as defined by the US Department of Labor.
Knowledge of safety/security practices and procedures including: C.P.R., emergency first aid, semi-automatic defibrillator and basic emergency fire equipment.
Basic mathematical skills necessary to verify/balance reports and perform simple calculations.
Ability to maintain attendance in conformance with standards.
Ability to maintain a neat, clean and well-groomed appearance.
Additional Information
Education Requirements
Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
Ability to obtain/renew all government required licenses or certification. [Las Vegas Metropolitan Police Department Gaming Work Permit; Alcohol Awareness Certificate; Valid Driver's License; American Red Cross Community First Aid and Safety Certificate and American Red Cross Adult, Infant and Child CPR Certificate). Certified in the proper use of the semi-automatic defibrillator and handcuffing procedures.
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.
