Western Union
From Western Union's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
Utilizing your knowledge of the organization, our products and/or services you’ll answer inquiries and resolve problems.
Role Responsibilities
Contact customers to determine reason for payment delinquency and obtain payment commitment by placing outbound calls and emails.
These calls and emails are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
Utilizing your knowledge of the organization, our products and/or services you’ll answer inquiries and resolve problems.
It will be up to you to ensure all case notes are comprehensive and accurate.
You will ensure compliance with the team's objectives.
Role Requirements
Previous experience in customer service, ideally in fast-paced environments or roles focused on problem-solving.
You must be studying business administration or a related field.
Intermediate English and Excel level.
Analytical and decisive profile with negotiation skills, and the ability to deal effectively with all types of people.
Self-motivated.
Capacity for teamwork and effective communication.
Workplace Option
HYBRID - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.
Gift vouchers for marriage, for birth, others.
Discounts at universities.
Discounts at gyms and shops.
Discounts at the language center.
10 days off for non-pregnant mother/father.
Other Details
As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to careers@westernunion.com.
We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
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