Minimum Qualifications
5+ years of experience developing software or delivering enterprise technology solutions, including hands-on implementation.
Experience programming in Python, Node.js, or a comparable language.
Experience building integrations using APIs, webhooks, and enterprise systems.
Experience delivering technical solutions for enterprise customers or stakeholders, from requirements gathering through production deployment.
Experience building or integrating an AI application using an LLM platform, conversational AI framework, or AI service.
Preferred Qualifications
Experience with contact-center platforms, CCaaS, CPaaS, CRM, IVR, or call-routing environments.
Familiarity with Webex Contact Center, Webex Contact Center Enterprise, or Cisco on-premises contact-center solutions.
Experience with conversational AI, voice agents, retrieval-augmented generation, or real-time analytics, including evaluating quality, cost, latency, and reliability.
Experience defining success measures, evaluating pilot results, and supporting adoption of AI solutions in enterprise operations.
Strong consultative and communication skills, including experience collaborating with partners, providing technical enablement, and translating business needs into technical solutions.
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
