Strong Communication: Professional written and verbal skills to de-escalate situations with upset merchants and explain complex topics simply.
Analytical Mindset: A proven ability to investigate information and formulate effective solutions to problems.
Eagerness to Learn: A self-motivated desire to learn major card network regulations (Visa, Mastercard, Discover, Amex) and industry best practices.
WHAT WILL MAKE US LOVE YOU
Exceptional Organization: The ability to prioritize tasks and handle multiple disputes simultaneously with meticulous organization.
Unwavering Attention to Detail: A keen eye for detail to ensure all case reviews and evidence submissions are error-free.
Strong Communication: Professional written and verbal skills to de-escalate situations with upset merchants and explain complex topics simply.
Analytical Mindset: A proven ability to investigate information and formulate effective solutions to problems.
Eagerness to Learn: A self-motivated desire to learn major card network regulations (Visa, Mastercard, Discover, Amex) and industry best practices.
Salesforce Knowledge: Background with the platform known as Salesforce. Be able to create cases and manage them.
Employment with Weave is contingent upon the successful completion of a background check, conducted in accordance with applicable laws.
At Weave, we use Artificial Intelligence (AI) tools to help us work more efficiently and create a smoother candidate experience. AI may assist with things like writing job descriptions, scheduling interviews, or reviewing applications against job-related criteria. For additional information, please review the External AI Policy Statement available on our Careers page.
Weave is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.
Beware of recruitment fraud. All official correspondence will occur through Weave branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process.
