YOU WILL
Design and implement scalable IT solutions that enhance employee productivity and security across our global offices
Manage and maintain our core IT systems, including Okta, Kolide, Iru (formerly Kandji), Google Workspace, Notion, and Slack
Develop and optimize our global asset management processes for employee devices throughout their lifecycle
Build and maintain reliable automations and integrations across our IT systems, reducing repetitive work in onboarding, access management, device operations, and support
Own and improve employee onboarding, role change, and offboarding lifecycle processes through reliable provisioning, access controls, automation, and device workflows in partnership with People and Security
Partner with Security, People, Workplace, Engineering, and our external IT support provider to deliver reliable services and a thoughtful employee experience
Serve as an escalation point for elevated hardware, software, and network-related issues, as well as occasional in-person support within the San Francisco office
Maintain a secure, reliable macOS fleet through device provisioning, configuration, patching, endpoint protection, and compliance monitoring
Manage and optimize our conference room technology and A/V systems
Turn recurring issues into lasting improvements through root-cause analysis, clear run books, employee-facing guidance, and self-service tools; maintain IT policies and procedures that support consistent service delivery
Use AI tools to accelerate troubleshooting, scripting, documentation, system architecture design and workflow development
Administer and support our AI platforms, including Claude, ChatGPT, Dust.tt, and Notion AI, managing access, configuration, integrations, and secure adoption across the company
YOU MIGHT BE A GOOD FIT IF
You have 3+ years of increasing experience and responsibility in IT at high-growth technology companies
You have hands-on experience administering Okta, including SSO, provisioning, and lifecycle workflows, and understand least-privilege access
You have hands-on experience using AI to improve your work, can explain where it has helped, and know when to verify its output or use a different approach
You’re comfortable building scripts, using APIs, and workflow automation to solve operational problems, and you test, document, and maintain what you build
You have experience managing and supporting Mac-based environments
You have experience with asset management systems and lifecycle management for employee devices
You're knowledgeable about IT security best practices and compliance requirements
You have excellent problem-solving abilities and a track record of managing multiple priorities in a fast-paced environment
You're an effective communicator with both technical and non-technical stakeholders
You have experience supporting a breadth of modern SaaS applications
You have experience managing vendor relationships and external service providers
You're passionate about creating exceptional user experiences and find fulfillment in helping others succeed
NICE TO HAVE
First-hand experience building custom tools and applications to solve internal business challenges
Experience with zero-trust security frameworks
Knowledge of corporate networking fundamentals and troubleshooting
Familiarity with office setup and infrastructure planning
Direct experience with IT compliance frameworks (SOC 2, ISO)
Industry certifications related to our technology stack (e.g., Okta, Google Workspace, Cisco)
Must be willing to work from an office 4 days per week (except for remote roles)
Watershed has hub offices in San Francisco, New York, London, and Mexico City and satellite offices in Denver, Sydney, Paris, and Berlin. Where we have offices, employees are expected to be in office for 4 days per week. Certain jobs are open to being remote and will be specifically noted on the jobs page and in the job description if so.
What’s the interview process like?
It starts the same for every candidate: getting to know the team members through 1 to 2 conversations about Watershed, your experience, and your interests. Next steps can vary by role, but usual next steps are a skill or experience interview (e.g. a coding interview for an engineer, a portfolio review for a designer, deeper experience call for other roles) which leads to a virtual or in person interview panel. We prioritize transparency and lack of surprise throughout the process.
What if I need accommodations for my interview?
At Watershed, we are dedicated to ensuring an inclusive recruitment process. We provide reasonable accommodations for candidates with disabilities, long-term conditions, mental health needs, religious observances, neurodivergence, or pregnancy-related support requirements. If you need assistance during your process, please contact your recruiter.
