A Day In the Life The main responsibilities of the role include forging strategic relationships with channel partners to help them develop, support, and sell our solutions. Additionally, they are the primary technical contact for end users interested in purchasing WatchGuard’s product lines. Sales Engineers (SEs) train and support partners, provide demos to both partners and customers, assist in customer evaluations & Proof of Concepts (POCs), as well as deliver technical enablement and help answer questions from their customers relating to our solutions. SEs help answer RFP’s and provide customer and partner feedback to our Product Management team helping represent the needs of our customers, partners, and field teams. In addition to these responsibilities, they are a trusted security advisor and work closely with the sales teams during sales calls, meetings and help evangelize WatchGuard solutions.
- Position Responsibilities
- Identify, develop, and expand technical relationships with key “indirect” reseller partners in territory
Demonstrate how partners can use the WatchGuard Unified Security Platform to keep their customers secure and compliant with industry regulations
Drive revenue growth through reseller partners to end customers by providing pre-sales technical support and technical trainings
Identify, develop, and expand technical relationships with key partners
Assist field sales with pre-sales and post-sales support
Assist in increasing reseller, partner, and end user adoption of WatchGuard’s products through tradeshows and training (seminars, webinars, technical trainings, etc.)
Drive coordination of inter-departmental technical resources as needed to close prospective opportunities
Escalate and resolve partner and customer issues when appropriate
Assist evaluation customers with the setup and configuration of all WatchGuard products
Identify and report on competitive trends (products, promotions, etc.)
- Create technical content to present to various audiences including end users and partners.
- Skills and Qualifications
- WatchGuard product knowledge or other key competitor product knowledge
Must have experience with network security technologies, particularly UTM solutions. Experience with SASE is a plus.
Strong networking background including TCP/IP, VLAN, Routing, SD-WAN
Endpoint security experience
Effective written and verbal communication, listening, negotiation and presentation skills
Ability to balance competing priorities
- Ability to self-manage and work remotely
- Experience:
- Five (5)+ years pre-sales technical experience working for a reseller or manufacturer
WatchGuard or competitor technical & sales certifications is a plus
BS/BA or equivalent work experience
Proficient in English communications
