This new attraction will deliver the Studio Tour values of exceptional customer service, experiences that exceed visitors’ expectations and the very best in Harry Potter retail.
Warner Bros. Studio Tour Shanghai will be operated in partnership with Jinjiang International (Holdings) Co., Ltd, a State-Owned Enterprise, ensuring a world-class experience for all who visit.
Your New Role
Own overall operational duty management for the Show Technology Department during opening hours, ensuring safe and reliable operation of all interactive exhibits, show trigger systems and exhibit demonstration equipment. Prioritise visitor and staff safety, leading a 10-person frontline team to deliver pre-opening equipment run checks, guest-side interactive guidance and first-fault reporting escalation, in coordination with the Technical Services Department for repair access and re-commissioning confirmation. This department focuses on operational duty and does not carry out maintenance itself; align global studio tour operating standards with local regulatory requirements, and continuously improve equipment availability and guest interactive experience under high footfall.
1. 岗位设置目的Job Objectives
全面负责演艺设施部营业期运行管理，保障片场全部互动装置、演艺触发系统与展陈演示设备在开放时段安全、稳定运行。坚守访客与员工安全第一原则，带领10 人运行团队完 成开场前设备运行检查、营业期游客侧操作引导与故障首报闭环，并配合技术服务部完成 抢修进场与复位确认。本部专注运行值守，不承担设备维修职责；对齐全球片场运行标准 与本地合规要求，持续提升大客流场景下的设备可用性与访客互动体验。
2. 主要岗位职责Duties & Responsibilities
(1) 营业期运行值守与展示标准Operational Duty & Show-Standard Delivery
组织开场前设备运行检查与闭馆复位，确认全部互动装置、演艺触发系统处于可营业状态。
Organise pre-opening equipment run checks and post-closing reset to confirm all interactive exhibits and show trigger systems are ready for operation.
营业期统筹游客侧互动装置的操作引导与运行支持，确保游客安全、顺畅地完成互动体验。Oversee guest-side operation support and guidance for interactive exhibits during opening hours, ensuring guests complete interactions safely and smoothly.
执行运行期故障首报与升级流程，第一时间向技术服务部同步故障信息并配合抢修进场。Execute first-fault reporting and escalation during opening hours, synchronising fault information to Technical Services and supporting repair crews' on-site access.
保护片场资产，维持设备展示效果与运行品质，在大客流高峰下保障互动体验连续 性。Protect on-site assets, maintain presentation quality and operational reliability of equipment, and safeguard continuity of interactive experiences during peak footfall.
始终保障访客及员工人身安全，落实营业期安全作业规范。Safeguard the safety of all visitors and staff at all times, enforcing safe working procedures during opening hours.
(2) 团队管理与人才发展Team Leadership & Talent Development
领导10 人运行团队，保障营业时段各分区人力配置到位；负责招聘、培训、激励与绩 效管理。Lead a 10-person operations team, secure manpower coverage across all zones during opening hours; own recruitment, training, motivation and performance management.
建立运行期SOP 与故障上报标准，组织班前会与班后复盘，沉淀运行经验。Establish operational SOPs and fault-reporting standards; conduct pre-shift briefings and post-shift debriefs to capture operational learnings.
推动多技能交叉培训，培养员工胜任多个互动点位值守，打造高效运行团队文化。Champion multi-skill training to enable staff to cover multiple interactive posts; foster an efficient operations team culture.
(3) 排班、应急与跨部门协同Rota, Incident & Cross-Functional Collaboration
负责团队整体排班与值班安排，覆盖周末、晚间及法定节假日运营时段。Own team rota and duty scheduling covering weekends, evenings and public holidays.
统筹营业期应急响应，包含设备突发停机、互动装置异常、客流高峰疏导配合；严格执行公司流程。Oversee in-opening-hour incident response including sudden equipment shutdown, interactive exhibit anomaly and peak-flow coordination; adhere to corporate procedures.
与技术服务部建立运行—维修分界沟通机制，明确首报、抢修配合、复位确认流程。Establish a run-versus-repair communication interface with Technical Services, defining fault escalation, repair-cooperation and re-commissioning confirmation workflows.
与访客体验、安保、餐饮等部门保持协同，在全部运营环节坚持访客导向。
Collaborate with Visitor Experience, Security and F&B teams; champion guest-centric mindset across operations.
(4) 合规与汇报Compliance & Reporting
遵守安全生产法规、H&S 规范与运行作业流程。Comply with work safety regulations, H&S policies and operational working practices.
向运营总监汇报运行期设备可用性、故障事件与团队表现，完成上级交办的其他工作。Report to the Chief Operations Director on equipment availability during opening hours, fault incidents and team performance; complete other ad-hoc tasks assigned by the supervisor.
3. 岗位技能及要求Required Qualifications：
(1) 教育背景及经验要求Educational background and Experience
本科或大专及以上学历，演艺技术、机电、自动化、音视频工程或文旅管理相关专业 优先；5–8 年文旅/主题乐园/展馆运行或演艺技术经验，其中3 年以上团队管理经验。
Bachelor or College degree or above, major in show technology, mechatronics, automation, AV engineering or tourism management preferred; 5–8 years operations or show-technology experience in visitor attraction / theme park / exhibition venue, with minimum 3 years team management experience.
熟悉大客流公众场所营业期运行值守，具备互动装置、音视频或演艺触发系统现场运 行经验。Familiar with in-opening-hour duty in high-footfall public venues; hands-on experience with interactive exhibits, AV systems or show trigger systems.
具备主题乐园或片场游开业筹备阶段运行演练经验优先。Pre-opening operational rehearsal experience at a theme park or studio tour is an advantage.
熟悉中国安全生产法规与运行期应急处置要求；持有安全相关证书优先。Working knowledge of Chinese safety regulations and in-opening-hour emergency response; recognised H&S qualification is preferred.
熟练使用Office 办公软件；具备中英双语读写能力，可对接全球总部运行标准。Proficient in Microsoft Office; bilingual English-Chinese written and verbal communication to align with global headquarters operating standards.
持有Alcorn 颁发的有效证书。Possess a valid certificate issued by Alcorn.
本科及以上学历，电气工程、软件工程、计算机科学、传媒技术或舞台设备相关专业。Bachelor's degree background in Electrical Engineering, Software Engineering, Computer Science, Media Technology or Stage Equipment related disciplines.
(2) 技能要求Skills & Capabilities
优秀组织规划能力，可统筹开场检查、运行值守排班、故障升级与资源调配。Strong organisational and planning skills for pre-opening checks, duty rota, fault escalation and resource deployment.
运行—维修分界管理能力，可与技术服务部清晰界定首报、配合抢修与复位确认流 程。Run-versus-repair interface management, clearly defining first-report, repair-cooperation and re-commissioning workflows with Technical Services.
可向管理层清晰汇报运行可用性、故障事件与风险，推动决策落地。Ability to present operational availability, fault incidents and risks to management to drive decisions.
大客流现场调度与突发判断能力，可在高峰期快速调整值守人力。High-footfall on-site coordination and incident judgement, able to re-deploy duty manpower quickly during peaks.
中英双语沟通，可阅读全球总部SOP 并翻译落地为现场运行标准。Bilingual communication, able to read global headquarters SOPs and translate them into on-site operating standards.
(3) 能力要求Competencies
访客体验导向，深刻理解片场互动体验对设备运行连续性与展示效果的要求。Guest experience oriented; deep understanding of how interactive experiences depend on equipment continuity and presentation quality.
安全第一意识，主动识别运行期访客与员工风险并落实缓释措施。Safety-first mindset; proactively identify visitor and staff risks during operation and implement mitigation.
跨部门协同能力，作为与技术服务、访客体验、安保之间的可信赖接口。Cross functional collaboration as a trusted interface with Technical Services, Visitor Experience and Security.
抗压能力强，适应倒班、节假日值班与多事件并行的动态运营环境。Calm under pressure; adaptable to shift work, public-holiday duty and multi-incident dynamic operation.
高度职业操守，严守运行合规与公司制度。High integrity with strict adherence to operational compliance and corporate policies.
Shanghai Joint Venture Employment
Please note that this position is employed through Warner Bros.’s joint venture with Jin Jiang International (Holdings) Co., Ltd. The joint venture entity is Shanghai WB Jinjiang Studio Tour Co., Ltd. Successful candidates will be hired by the joint venture company and assigned to work with Warner Bros. as required for this project.
About Skydance
Skydance is a next-generation global media and entertainment company, comprised of three business segments: Studios, Direct-to-Consumer, and TV Media. Skydance's portfolio unites legendary brands, including Paramount, Warner Bros., HBO and HBO Max, Paramount+, Pluto TV, CBS, CNN, CBS Sports, TNT Sports, Nickelodeon, Cartoon Network, MTV, Food Network, BET, HGTV, and Comedy Central.
Some Important Details
We embrace the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit. In line with the laws of the country or region in which the role is based, this includes consideration without regard to race, color, ethnicity, national origin, citizenship status, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, marital status, pregnancy, parenthood, physical or mental disability, genetic information, military or protected veteran status, union status or any other category protected by applicable law.
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