You’ll combine strong technical acumen with customer-centric strategy, helping customers architect workloads, optimize performance and spend, navigate roadmaps, and resolve complex issues in partnership with Support, Product, and Engineering.
Key Responsibilities
Customer Onboarding & Architecture Guidance
Lead onboarding for new CPU customers: environment setup, architecture validation, networking configuration, and workload migration planning.
Advise on best practices for compute, storage, snapshots, networking, security, HA/DR, and scaling.
Review customer architectures and provide optimization recommendations to improve performance, and increase reliability.
Technical Relationship Ownership
Serve as the primary post-sales technical point of contact for assigned accounts.
Conduct regular technical reviews and QBRs to track progress, risks, consumption, and upcoming needs.
Develop deep understanding of customer workloads and use cases (applications, databases, microservices, etc.).
Issue Management & Escalations
Coordinate internal escalations with Support, SRE, Networking, Engineering and Product Management to ensure timely resolution.
Identify systemic issues and advocate for customers in cross-functional conversations.
Document incident reviews and communicate root cause, corrective actions, and preventative plans.
Account Growth & Adoption
Identify opportunities for customers to adopt additional compute types, storage offerings, networking features, managed databases, and orchestration services.
Partner with Sales to support expansion cycles with technical insights and validation.
Monitor utilization patterns and proactively recommend optimizations.
Customer Advocacy & Product Feedback
Provide structured feedback to Product teams on compute, storage, and networking capabilities.
Participate in beta programs with customers.
Qualifications
3–5+ years in a TAM, Solutions Architect, Support Engineering, DevOps, or Technical Success role.
Strong knowledge of Linux systems, virtualization, cloud networking (VPC, BGP, Network design), DNS, firewalls, load balancers and compute orchestration.
Experience with containerization, CI/CD pipelines, and observability tooling.
Significant hands on Kubernetes experience.
Ability to translate customer needs into actionable recommendations.
Excellent communication, relationship-building, and executive presentation skills.
Experience with IaaS pricing, billing, and usage optimization is a plus.
Compensation
$80,000 - $100,000
Final compensation will vary depending on years of experience, background/skill set, location, and applicable laws.
INCLUSION & PRIVACY
We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences, and we prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Vultr will consider qualified applicants with arrest or conviction records in accordance with applicable laws and will not conduct a background check until after an offer of employment has been extended and accepted.
We also take your privacy seriously. We handle personal information responsibly and follow applicable laws, including U.S. privacy rules and India’s Digital Personal Data Protection Act, 2023. Your data is used only for legitimate business purposes and is protected with proper security measures.
Where allowed by law, applicants may request details about the data we collect, access or delete their information, withdraw consent for its use, and opt out of nonessential communications. For more details, please see our Privacy Policy https://www.vultr.com/legal/privacy/.
