Role Overview
The Security Engineer is the entry point of the GIOC incident lifecycle for the security tower. You monitor security signals, acknowledge and triage alerts within defined first-response SLAs, execute documented runbooks to investigate and contain common security events, and escalate cleanly to Senior Security when an alert falls outside L1 scope. The role ensures fast, accurate first response that protects customer data and platform security.
You operate from a consolidated single-pane-of-glass dashboard, classifying and routing incidents by severity and tower while owning accurate, complete documentation and chain-of-custody for every action. Success is measured by first-response SLA adherence, triage accuracy, and runbook resolution rate. The role runs on a rotational schedule to sustain 24x7 coverage.
Key Responsibilities
Alert Monitoring & First Response
Monitor security signals — SIEM detections, authentication and access anomalies, threat-intel and endpoint alerts — from a consolidated single-pane-of-glass dashboard
Acknowledge alerts and incidents within first-response SLA targets
Perform initial review — validate the detection, rule out false positives, check recent changes, and review the CMDB before acting
Triage & Severity Classification
Classify each alert by severity and potential impact, confirming the owning tower (Security / cross-tower)
Route and assign tickets accurately to the correct tower or escalation path
Sustain triage accuracy at or above the GIOC go-live standard
Reassess severity as the investigation evolves, and declare higher when in doubt — treat suspected breaches as high-severity until ruled out
Runbook-Driven Investigation & Containment
Match alert signatures to documented runbooks and execute permitted L1 actions
Perform first-line containment within L1 scope (e.g., isolate, disable, or block per runbook) and preserve evidence for analysis
Document every step taken, with supporting evidence and timestamps, in the incident ticket
Escalation & Handoff
Escalate unresolved or out-of-scope alerts to the Senior Security Engineers with a clean, complete handoff (symptom · evidence collected · steps tried · current state)
Flag missing or ineffective runbooks and detection gaps for review and continuous improvement
Initiate and support major-incident (Sev-0 / Sev-1) bridges per the escalation matrix; engage Security leads and incident response immediately on suspected breaches
Track escalations to closure and confirm the threat is contained or ruled out before resolving the ticket
Operational Documentation & Communication
Maintain accurate shift logs, ticket updates, and incident timelines with chain-of-custody for security evidence
Provide clear, timely status communication to stakeholders per severity, following defined disclosure and confidentiality protocols
Produce thorough shift-handover notes for seamless follow-the-sun continuity on active investigations
Continuous Improvement
Identify recurring alerts and false positives as candidates for detection tuning and automation
Contribute to and improve runbooks, detection logic, and knowledge-base articles
Participate in post-incident reviews (PIR) and trend reviews
Qualifications & Experience
Graduate/Engineer in a relevant field (B.E./B.tech or equivalent)
3–5 years of experience in a SOC, security operations, or IT operations, including hands-on security monitoring and alert triage
Working knowledge of security fundamentals — authentication and access, common attack types, logging, and endpoint/network telemetry
Familiarity with SIEM and alert-triage concepts, log analysis, and basic threat investigation
Understanding of incident-management fundamentals and severity-based triage
Exposure to monitoring/observability tools and ticketing systems (SIEM consoles, alerting, ITSM)
Strong written communication for accurate documentation and clean escalation handoffs; willingness and ability to work a rotational 24x7 shift model, including nights, weekends, and holidays
Proficient in English verbal and written communication
Preferred Qualifications
ITIL V4 Foundation certification or equivalent ITSM knowledge
Security certification (CompTIA Security+, CySA+, or equivalent)
Scripting familiarity (Bash, Python, or PowerShell) for routine automation
Exposure to cloud security and GPU / high-density infrastructure
Prior experience in a 24x7 SOC or command-center environment, and tools such as JIRA, Confluence, PagerDuty, SIEM, and observability platforms
INCLUSION & PRIVACY
We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences, and we prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Vultr will consider qualified applicants with arrest or conviction records in accordance with applicable laws and will not conduct a background check until after an offer of employment has been extended and accepted.
We also take your privacy seriously. We handle personal information responsibly and follow applicable laws, including U.S. privacy rules and India’s Digital Personal Data Protection Act, 2023. Your data is used only for legitimate business purposes and is protected with proper security measures.
Where allowed by law, applicants may request details about the data we collect, access or delete their information, withdraw consent for its use, and opt out of nonessential communications. For more details, please see our Privacy Policy https://www.vultr.com/legal/privacy/.
