The Operations Manager/Engineer (“OME”) is an elite, cross-functional operator-engineer who thrives in the hardest environment in business such as legacy supply chains, enterprise customers, startup speed, and chaotic real-world operations. OMEs rotate through the organization to learn the business at an atomic level, then take full ownership of a corporate function or customer initiative.
OMEs are expected to architect, automate, and execute — working directly with the CEO/Founder and CFO, solving ambiguous problems with 10x speed, grit, imagination, and radical ownership. Successful OMEs work themselves out of their current job by building systems that scale without them, and they graduate into escalating levels of responsibility/roles in the company.
Essential Duties and Responsibilities
This program is intentionally challenging and will stretch OMEs beyond their current capabilities — by design — and will prepare OMEs for three paths:
Leadership at Vorto
Becoming an entrepreneur and building their own startup
Becoming a highly differentiated operator/leader in the broader industry
Orientation - For initial orientation/training, individuals in this program will be placed in various front-line roles throughout the company to develop their understanding of our business from various perspectives
Core Responsibilities - Once the orientation is complete, this individual will be assigned to (a) own an internal corporate function/department or (b) own an initiative within our customer; in either instance, an OME will:
Collaborate with the CEO/Founder and CFO to develop and implement the company’s plan, objectives and tactics
Be accountable for delivering outcomes across the domains below. OMEs will be expected to own end-to end outcomes — not tasks or effort.
Day-To-Day Operations
Automation – building new automation and managing existing automation
Product Management
Stakeholder Management (e.g., customers, buyers, influencers, users, internal, etc.)
Operate with first-principles thinking, imagination, execution discipline, speed, and grit — solving ambiguous, high-stakes problems with unconventional thinking
Quickly develop technical fluency in automation platforms, workflows, and data structures, enabling them to design and implement systemized solutions
Work cross-functionally with other departments and leaders to ensure alignment and successful execution of objectives
Establish and evaluate KPIs for their initiative/function, identifying areas for improvement and implementing changes to drive efficiency and effectiveness
Lead from the front and do whatever it takes to ensure the achievement of laid out goals – when we say own, we mean own
In some circumstances, build, lead and manage a high-performing team of employees that focuses on operational excellence, customer service and maintaining a win or die mentality, setting clear goals and expectations and providing regular feedback
Length of Rotations - The typical length of time of a rotation will be 2-6 months (with some rotations being longer) depending on the need of the organization
Mentorship -
OMEs will work closely with the CFO and CEO/Founder (assuming satisfactory performance), receiving direct mentorship and being accountable for initiatives critical to the company’s success
Weekly scheduled mentorship with CFO on a variety of topics (e.g., startups, founders, strategy, finance, etc.)
A standard company-wide continuing education stipend is included with exceptions allowed on a case-by case basis for candidates in this program
This is not a traditional operations role — it is a hybrid of operator, engineer, product thinker, and business builder
Qualifications/Skills
Ability to work cross functionally across customers’ operations, IT, supply chain, logistics and finance departments while supporting customer adoption
Understanding of service-focused operations teams that support customers whose operations are 24/7/365
Demonstrate a strong sense of urgency in all projects and an ability to prioritize and re-prioritize as necessary.
Ability to multi-task projects and required tasks in an organized fashion
Ability to work in a team environment as well as self-motivated in individual projects
Ability to communicate both verbally and written to all levels of the organization
Proficiency in Microsoft Office (outlook, excel, word)
Proficiency with Python and SQL
Ability to learn technical and software development skills trained at the company
Educational/Experience Requirements
- University Degree From A Top University Required - in a STEM discipline: Engineering, Computer Science or equivalent
- GPA 3.7+
Benefits
At VORTO we are committed to developing our employees and providing them exciting opportunities to grow and prosper in their careers.
We offer a competitive benefits package as well as numerous additional perks, including:
Competitive compensation package
Paid Time Off and Holidays
Health, Dental and Vision Insurance
401(k) retirement plan with company match
Flex and Health Savings Plans
Company-paid life and short-term disability insurance
Company-paid parking or RTD pass
Voluntary income protection benefits including Life, AD&D, Critical Illness, Hospital Indemnity, and Accident Protection Insurance
Tuition Assistance
Employee Assistance Program (EAP)
Free or discounted legal program
We supply the industry's best hardware and productivity software
VORTO is an Equal Opportunity Employer.
This position will be posted until a qualified candidate is hired.
Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.
