Customer Implementation & Consulting
Conduct discovery workshops to understand customer business processes and operational requirements.
Analyze current workflows and recommend software configurations aligned with best practices.
Translate business requirements into functional system designs and implementation plans.
Configure and validate application settings to meet customer needs.
Support data migration, testing, validation, and go-live activities.
Identify implementation risks and provide mitigation recommendations.
Training & Change Management
Deliver virtual and on-site end-user training programs.
Develop customer-specific training materials and documentation.
Facilitate workshops and knowledge-transfer sessions for customer teams.
Guide customers through organizational and process changes associated with new software adoption.
Encourage user engagement and ensure customers are prepared for successful go live.
Project Delivery
Support assigned implementation workstreams within scope, schedule, and budget.
Attend and provide input into regular project status meetings with customer stakeholders.
Support meeting implementation milestones and maintain project documentation.
Partner with Project Managers to ensure successful delivery outcomes.
Support post-go-live stabilization and customer transition to support teams.
Customer Relationship Management
Build trusted advisor relationships with customers.
Serve as a subject matter expert throughout the implementation lifecycle.
Proactively identify opportunities to improve customer processes and software utilization.
Ensure a high level of customer satisfaction and successful adoption.
Cross-Functional Collaboration
Work closely with Product, Development, Support, and Customer Success teams.
Provide customer feedback to influence future product enhancements.
Share implementation best practices and contribute to continuous process improvement initiatives.
Required Qualifications
Bachelor’s degree in business, Information Systems, Accounting, Technology, or a related discipline, or equivalent experience.
3+ years of experience implementing ERP, DMS, Rental Management, Business Management, or SaaS software solutions.
Experience facilitating customer workshops, training sessions, and business process discussions.
Strong understanding of business operations, workflows, and software implementation methodologies.
Experience working directly with customers in a consultative capacity.
Strong written and verbal communication skills.
Excellent problem-solving and analytical abilities.
Ability to travel within Australia and New Zealand as required.
Valid driver's license and ability to travel domestically.
Preferred Qualifications
Experience in the equipment dealership, construction equipment, agriculture, industrial machinery, transportation, or equipment rental industries.
Experience with ERP systems, Dealer Management Systems, Rental Management software, CRM, or business intelligence solutions.
Knowledge of project management methodologies.
Experience with software training and change management programs.
Familiarity with cloud-based SaaS platforms.
Experience supporting multi-site business operations.
Key Competencies
Customer Focus
Business Process Analysis
Solution Consulting
Project Delivery
Stakeholder Management
Training & Facilitation
Change Management
Problem Solving
Time Management
Communication & Presentation Skills
What Success Looks Like
In this role, you will
Deliver successful customer implementations on time and within scope.
Drive strong user adoption and customer satisfaction.
Build trusted relationships with stakeholders.
Help customers optimize their operational processes.
Serve as a product and industry expert.
Contribute to improved implementation methodologies and best practices.
Why Join Us?
Competitive salary and incentive program.
Flexible remote/hybrid working environment.
Career growth opportunities within a global software organization.
Opportunity to work with industry-leading ERP, DMS, and Rental technology.
Collaborative, customer-focused culture.
Ongoing learning and professional development opportunities.
VitalEdge is an Equal Opportunity Employer
